Senior Store PRO

Genuine Parts Company•Fairfield, CA

1d•Onsite

About The Position

The Senior Store Pro delivers accurate, efficient, and courteous service to customers in-store, by telephone, and through dealer shop interactions. The role requires technical knowledge of automotive parts, the ability to identify and source correct parts, and a commitment to customer satisfaction. It also serves as a resource for internal team members on product and system knowledge. Performance is assessed through customer satisfaction and issue resolution, parts lookup and order-processing accuracy and speed, sales and fulfillment efficiency, product knowledge and technical advice, adherence to operational, pricing, and inventory processes, support for inventory and delivery management, and compliance with asset-protection and loss-prevention standards. The position is part of Retail Store Operations within NAPA. It reports to the Store Manager / Assistant Store Manager and works closely with Counter Sales Associates, Inventory/Operations staff, and retail and dealer-shop customers. The work takes place in a retail store and warehouse environment with frequent customer interaction and requires extended standing and walking, lifting and moving parts and equipment up to approximately 60 pounds, and frequent bending, stooping, and reaching, including use of ladders or stools. It also involves equipment such as hand trucks, dollies, and hydraulic lifts, visual accuracy when identifying part numbers and sequences, and multitasking in a fast-paced environment. The starting hourly rate is $23.75. For other positions, the starting rate is determined based on individual skills, experience, and qualifications.

Requirements

High school diploma or equivalent.
Strong communication, interpersonal, and organizational skills.
Ability to understand and accurately identify part numbers and product codes.
Customer-focused mindset and ability to work efficiently in a fast-paced environment.
Ability to maintain professionalism and composure under pressure.

Nice To Haves

ASE Parts Specialist certification.
Experience in automotive parts, retail, or a related industry.
Familiarity with POS systems and cataloging tools such as TAMS.
Knowledge of the local service area and customer base.
Ability to operate a manual transmission vehicle.

Responsibilities

Provide prompt, professional, and courteous service to in-store, telephone, and dealer-shop customers.
Identify, source, and process parts orders accurately using catalog and POS systems.
Advise customers on technical product questions and recommend appropriate solutions.
Maintain knowledge of products, warranties, sales programs, and company policies.
Use sales practices such as customer engagement, needs assessment, and product demonstrations.
Resolve customer issues effectively to support satisfaction and retention.
Support store operations, including stock orders, reporting discrepancies, and maintaining store presentation.
Use delivery management systems to coordinate and dispatch deliveries; pull and prepare orders for customers and drivers; and support logistics and fulfillment.
Perform housekeeping, cleaning, and organization tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Contribute to store operations and team-support tasks that improve store performance, merchandising, and efficiency.
Assist with store opening and closing procedures as needed.
Support continuous improvement initiatives related to store processes and operational standards.
Follow pricing, asset-security, and operational procedures.
Participate in training and continuous development activities.
Act as a resource and support for other team members.