Senior Store PRO

Genuine Parts Company•Libertyville, IL

About The Position

The Senior Store PRO delivers accurate, efficient, and courteous service to customers through in-store, telephone, and dealer-shop interactions. The role requires technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The Senior Store PRO also serves as a resource for team members on product and system knowledge. Performance is measured by customer satisfaction and issue resolution, accuracy and speed of parts lookup and order processing, sales and order fulfillment, product knowledge and technical advice, adherence to operational, pricing, and inventory processes, contributions to team support and store operations, and compliance with asset protection and loss prevention standards. This is a customer-facing role in a retail and warehouse environment. The position reports to the Store Manager or Assistant Store Manager and works closely with Counter Sales Associates, Inventory/Operations staff, and external retail and dealer-shop customers.

Requirements

High school diploma or equivalent.
Strong communication, interpersonal, and organizational skills.
Ability to understand and accurately identify part numbers and product codes.
Customer-focused approach and ability to work efficiently in a fast-paced environment.
Ability to maintain professionalism and composure under pressure.
Demonstrates ownership of customer experience and outcomes.
Acts as a technical resource and mentor to peers.
Maintains professionalism, accountability, and a strong work ethic.
Contributes to a collaborative, high-performing team culture.
Shows initiative in skill development and continuous learning.
Ability to stand and walk for extended periods throughout the shift.
Ability to lift and move parts and equipment weighing up to approximately 60 pounds.
Frequent bending, stooping, and reaching, including use of ladders or stools.
Visual accuracy for identifying part numbers and sequences.
Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

ASE Parts Specialist certification.
Experience in automotive parts, retail, or a related industry.
Familiarity with POS systems and cataloging tools such as TAMS.
Knowledge of the local service area and customer base.
Ability to operate a manual transmission vehicle.
Experience using hand trucks, dollies, and hydraulic lifts.

Responsibilities

Provide prompt, professional, and courteous service to customers in-store, by phone, and at dealer shops.
Identify, source, and process parts orders accurately using catalog and point-of-sale systems.
Advise customers on technical product questions and recommend appropriate solutions.
Maintain knowledge of products, warranties, sales programs, and company policies.
Use customer engagement, needs assessment, and product demonstrations as part of sales practices.
Resolve customer issues to support satisfaction and retention.
Support store operations by placing stock orders, reporting discrepancies, and maintaining store presentation.
Use delivery management systems to coordinate and dispatch deliveries, prepare orders for customers and drivers, and support fulfillment operations.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with receiving merchandise, stocking shelves, cycle counts, and maintaining accurate inventory records.
Contribute to store operations, merchandising, and team support tasks as needed.
Assist with store opening and closing procedures as needed.
Support continuous improvement initiatives related to store processes and operational standards.
Follow pricing, asset security, and operational procedures.
Participate in training and continuous development activities.
Act as a resource and provide support to other team members.