Senior Store PRO

Genuine Parts Company•West Hartford, CT

About The Position

The Senior Store Pro delivers accurate, efficient, and courteous service to customers through in-store, telephone, and dealer-shop interactions. The role requires technical knowledge of automotive parts and the ability to identify, source, and process correct parts. It also provides internal team members with product and system support and contributes to customer satisfaction, sales, order fulfillment, inventory accuracy, and store operations. The position works in a retail and warehouse environment with frequent customer interaction. Performance is measured by customer satisfaction and issue resolution, the accuracy and speed of parts lookup and order processing, sales and fulfillment performance, product knowledge, adherence to operational, pricing, and inventory processes, team and store support, and compliance with asset protection and loss prevention standards.

Requirements

High school diploma or equivalent.
Strong communication, interpersonal, and organizational skills.
Ability to understand and accurately identify part numbers and product codes.
Customer-focused mindset and ability to work efficiently in a fast-paced environment.
Ability to maintain professionalism and composure under pressure.
Demonstrates ownership of customer experience and outcomes.
Acts as a technical resource and mentor to peers.
Maintains professionalism, accountability, and a strong work ethic.
Contributes to a collaborative, high-performing team culture.
Shows initiative in skill development and continuous learning.

Nice To Haves

ASE Parts Specialist certification.
Experience in automotive parts, retail, or a related industry.
Familiarity with point-of-sale systems and cataloging tools such as TAMS.
Knowledge of the local service area and customer base.
Ability to operate a manual transmission vehicle.

Responsibilities

Provide prompt, professional, and courteous service to customers in-store, by phone, and at dealer shops.
Identify, source, and process parts orders accurately using catalog and point-of-sale systems.
Advise customers on technical product questions and recommend appropriate solutions.
Maintain knowledge of products, warranties, sales programs, and company policies.
Use sales practices such as customer engagement, needs assessment, and product demonstration.
Resolve customer issues to support satisfaction and retention.
Support store operations, including stock orders, reporting discrepancies, and maintaining store presentation.
Use delivery management systems to coordinate and dispatch deliveries, prepare orders for customers and drivers, and support logistics and fulfillment.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Contribute to store operations and team support tasks that improve performance, merchandising, and efficiency.
Assist with store opening and closing procedures as needed.
Support continuous improvement initiatives related to store processes and operational standards.
Ensure compliance with pricing, asset security, and operational procedures.
Participate in training and continuous development activities.
Act as a resource and provide support for other team members.