Senior Store PRO

Genuine Parts Company•Fort Walton Beach, FL

About The Position

The Senior Store Pro delivers accurate, efficient, and courteous service to customers through in-store, telephone, and dealer shop interactions. The role requires strong automotive parts knowledge, the ability to identify and source correct parts, and a commitment to customer satisfaction. The Senior Store Pro also serves as a resource for team members on product and system knowledge. Performance is evaluated through customer satisfaction and issue resolution, parts lookup and order-processing accuracy and speed, sales and fulfillment, product knowledge, adherence to operational, pricing, and inventory processes, contribution to team and store operations, and compliance with asset protection and loss prevention standards. This position is part of NAPA Retail Store Operations and works in a retail and warehouse environment with frequent customer interaction. It reports to the Store Manager or Assistant Store Manager and works closely with Counter Sales Associates, Inventory/Operations staff, and retail and dealer-shop customers.

Requirements

High school diploma or equivalent.
Strong communication, interpersonal, and organizational skills.
Ability to understand and accurately identify part numbers and product codes.
Customer-focused mindset and ability to work efficiently in a fast-paced environment.
Ability to maintain professionalism and composure under pressure.

Nice To Haves

ASE Parts Specialist certification.
Experience in automotive parts, retail, or a related industry.
Familiarity with POS systems and cataloging tools such as TAMS.
Knowledge of the local service area and customer base.
Ability to operate a manual transmission vehicle.
Demonstrates ownership of customer experience and outcomes.
Acts as a technical resource and mentor to peers.
Maintains professionalism, accountability, and a strong work ethic.
Contributes to a collaborative, high-performing team culture.
Shows initiative in skill development and continuous learning.

Responsibilities

Provide prompt, professional, and courteous service to in-store, telephone, and dealer-shop customers.
Identify, source, and process parts orders accurately using catalog and POS systems.
Advise customers on technical product questions and recommend appropriate solutions.
Maintain knowledge of products, warranties, sales programs, and company policies.
Use customer engagement, needs assessment, and product demonstrations as part of sales practices.
Resolve customer issues to support satisfaction and retention.
Support store operations, including stock orders, reporting discrepancies, and maintaining store presentation.
Use delivery management systems to coordinate and dispatch deliveries; pull and prepare orders for customers and drivers; and support logistics and fulfillment.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Contribute to store operations and team-support tasks to improve store performance, merchandising, and efficiency.
Assist with store opening and closing procedures as needed.
Support continuous improvement initiatives related to store processes and operational standards.
Follow pricing, asset-security, and operational procedures.
Participate in training and continuous development activities.
Act as a resource and provide support to other team members.