Senior Store PRO

Genuine Parts Company•Hartford, CT

About The Position

The Senior Store Pro delivers accurate, efficient, and courteous service to customers through in-store, telephone, and dealer-shop interactions. The role requires automotive parts knowledge, the ability to identify and source correct parts, and a commitment to customer satisfaction. The Senior Store Pro is also a resource for team members on product and system knowledge. Performance is assessed through customer satisfaction and issue resolution, parts lookup and order-processing accuracy and speed, sales and fulfillment efficiency, product knowledge, adherence to operational, pricing, and inventory processes, contribution to store and team operations, and compliance with asset-protection and loss-prevention standards. This position is part of Retail Store Operations within a NAPA retail and warehouse environment. It reports to the Store Manager / Assistant Store Manager and works closely with Counter Sales Associates, Inventory/Operations staff, and external retail and dealer-shop customers.

Requirements

High school diploma or equivalent.
Strong communication, interpersonal, and organizational skills.
Ability to understand and accurately identify part numbers and product codes.
Customer-focused mindset and ability to work efficiently in a fast-paced environment.
Ability to maintain professionalism and composure under pressure.
Demonstrates ownership of the customer experience and outcomes.
Maintains professionalism, accountability, and a strong work ethic.
Contributes to a collaborative, high-performing team culture.
Shows initiative in skill development and continuous learning.
Ability to stand and walk for extended periods throughout the shift.
Ability to lift and move parts and equipment up to approximately 60 lbs.
Ability to bend, stoop, and reach frequently, including use of ladders or stools.
Visual accuracy for identifying part numbers and sequences.
Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

ASE Parts Specialist certification.
Experience in automotive parts, retail, or a related industry.
Familiarity with POS systems and cataloging tools such as TAMS.
Knowledge of the local service area and customer base.
Ability to operate a manual-transmission vehicle.
Acts as a technical resource and mentor to peers.

Responsibilities

Provide prompt, professional, and courteous service to customers in-store, by phone, and at dealer shops.
Identify, source, and process parts orders accurately using catalog and POS systems.
Advise customers on technical product questions and recommend appropriate solutions.
Maintain knowledge of products, warranties, sales programs, and company policies.
Apply sales practices, including customer engagement, needs assessment, and product demonstration.
Resolve customer issues to support satisfaction and retention.
Support store operations, including stock orders, discrepancy reporting, and store presentation.
Use delivery management systems to coordinate and dispatch deliveries, prepare orders for customers and drivers, and support logistics and fulfillment.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Contribute to store operations and team-support tasks that improve performance, merchandising, and efficiency.
Assist with store opening and closing procedures as needed.
Support continuous-improvement initiatives related to store processes and operational standards.
Follow pricing, asset-security, and operational procedures.
Participate in training and continuous-development activities.
Act as a resource and support for other team members.