Senior Store PRO

Genuine Parts Company•Vacaville, CA

3d•Onsite

About The Position

The Senior Store Pro delivers accurate, efficient, and courteous service to customers in person, by telephone, and through dealer-shop interactions. The role requires strong automotive parts knowledge, the ability to identify and source correct parts, and a commitment to customer satisfaction. The Senior Store Pro also serves as a resource for internal team members on product and system knowledge. This position supports sales, order processing, customer issue resolution, inventory control, store presentation, delivery coordination, and general store operations. It includes helping with opening and closing procedures, maintaining operational and asset-protection standards, and participating in training and continuous improvement. The role is part of Retail Store Operations within NAPA and works closely with store colleagues and external customers. The position is performed in a retail and warehouse environment with frequent customer interaction. It involves standing and walking for extended periods, lifting and moving parts and equipment up to approximately 60 pounds, and frequent bending, stooping, and reaching, including use of ladders or stools. Equipment may include hand trucks, dollies, and hydraulic lifts. The work is fast-paced and requires multitasking, attention to detail, and visual accuracy when identifying part numbers and sequences. The starting hourly rate is $23.75. Other positions' starting rates are determined based on individual skills, experience, and qualifications.

Requirements

High school diploma or equivalent.
Strong communication, interpersonal, and organizational skills.
Ability to understand and accurately identify part numbers and product codes.
Customer-focused mindset and ability to work efficiently in a fast-paced environment.
Ability to maintain professionalism and composure under pressure.
Demonstrates ownership of customer experience and outcomes.
Acts as a technical resource and mentor to peers.
Maintains professionalism, accountability, and a strong work ethic.
Contributes to a collaborative, high-performing team culture.
Shows initiative in skill development and continuous learning.

Nice To Haves

ASE Parts Specialist certification.
Experience in automotive parts, retail, or a related industry.
Familiarity with POS systems and cataloging tools such as TAMS.
Knowledge of the local service area and customer base.
Ability to operate a manual transmission vehicle.

Responsibilities

Provide prompt, professional, and courteous service to customers in-store, by phone, and at dealer shops.
Identify, source, and process parts orders accurately using catalog and point-of-sale systems.
Advise customers on technical product questions and recommend appropriate solutions.
Maintain knowledge of products, warranties, sales programs, and company policies.
Execute sales practices, including customer engagement, needs assessment, and product demonstrations.
Resolve customer issues effectively to support satisfaction and retention.
Support store operations, including stock orders, reporting discrepancies, and maintaining store presentation.
Use delivery management systems to coordinate and dispatch deliveries, prepare orders for customers and drivers, and support logistics and fulfillment.
Perform housekeeping, cleaning, and organization tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Contribute to store operations, merchandising, and team-support tasks to optimize performance and efficiency.
Assist with store opening and closing procedures as needed.
Support continuous improvement initiatives related to store processes and operational standards.
Ensure compliance with pricing, asset security, and operational procedures.
Participate in training and continuous development activities.
Act as a resource and support for other team members.