Senior Store Manager - Nike West Palm Beach

Nike•West Palm Beach, FL

About The Position

The Senior Store Manager, referred to at Nike as a Senior Head Coach, leads the store team and represents Nike to customers, colleagues, and the community. The role operates in a high-volume, fast-paced retail environment and focuses on delivering strong customer service, supporting customers in making informed choices, and achieving store goals. The Senior Store Manager trains, coaches, and inspires team members, implements Nike Service Principles, fosters an inclusive and supportive environment, and represents Nike’s culture of sport and brand. The position also drives store growth strategies, develops community partnerships, and oversees operational and business performance.

Requirements

At least six years of customer-facing retail or hospitality experience.
At least four years of store management experience.
Experience with retail operations, budgeting, planning, customer service, sales, and people leadership.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work weekends, nights, and holidays as needed.

Responsibilities

Demonstrate enthusiasm, passion, and knowledge about Nike products and services.
Lead and coach the team to achieve sales, service, organization, customer satisfaction, and profitability goals while maintaining safety and operational standards.
Foster a high-performing, engaged team environment with recognition and rewards.
Drive store operational excellence and execute brand initiatives, including P/L statements, labor management, expenses, activations, and programs.
Lead the store team and manage business results and critical metrics, including budgeting, planning, customer service, sales, and people leadership.
Work with District Partners on enterprise-wide initiatives and programs.
Train team members and implement Nike Service Principles.
Build opportunities for community partnerships.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) Plan.
CERA.
Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan.
No-cost access to Optum Employee Assistance Program support for the employee and family.
Discounts of up to 50% for the employee and family on Nike, Converse, and Jordan products.
Education programs to develop and advance careers.