Senior Store Manager - Nike West Palm Beach

NIKE•West Palm Beach, FL

7d•Onsite

About The Position

The Senior Store Manager, referred to at Nike as a Senior Head Coach, leads the Nike Factory West Palm Beach store in West Palm Beach, Florida. This is a high-volume, fast-paced retail leadership role. The manager represents Nike to customers and the community, leads and supports the store team, and ensures customers receive a strong service experience. The role involves training team members, implementing Nike Service Principles, and fostering an inclusive, supportive environment where employees feel recognized and part of a larger purpose. The Senior Store Manager uses retail expertise to drive store growth strategies, strengthen community partnerships, and achieve sales, service, organization, customer satisfaction, and profitability goals. The role also oversees operational excellence, safety and operational standards, and brand initiatives, while working with District Partners on enterprise-wide initiatives. The position is full time, 34–40 hours per week, including nights and weekends.

Requirements

At least six years of customer-facing retail or hospitality experience.
At least four years of store management experience.
Experience with retail operations, budgeting, planning, customer service, sales, and people leadership.
Proficiency in Microsoft Office and retail business systems.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Ability to work weekends, nights, and holidays as needed.

Responsibilities

Be enthusiastic, passionate, and knowledgeable about Nike products and services.
Lead, coach, and inspire the team to deliver a strong customer experience and ensure team members feel included and supported.
Train the team and implement Nike Service Principles while representing Nike’s culture, brand, colleagues, and community.
Cultivate a store environment that achieves sales, service, organization, customer satisfaction, and profitability goals while maintaining safety and operational standards.
Foster a high-performing, engaged team environment with a culture of recognition and rewards.
Drive store operational excellence and execute brand initiatives, including P/L statements, labor management, expenses, activations, and programs.
Lead store business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Work with District Partners on enterprise-wide initiatives and programs.
Build opportunities to develop community partnerships.

Benefits

Employee discounts
Healthcare
Paid time off
Education programs to develop and advance your career
Medical, dental, and vision insurance
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
401(k) Plan
CERA
Employee Assistance Program
Mental and emotional health support
Financial coaching and education
Child development support and caregiving benefits starting on the day hired
Accrued paid time off and holiday pay
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan
No-cost Optum Employee Assistance Program support for the employee and family
Discounts of up to 50% for the employee and family from Nike, Converse, and Jordan