Senior Staffing and Scheduling Specialist

Alaska Native Tribal Health Consortium•Anchorage, AK

13d

About The Position

Under general supervision, the Senior Staffing and Scheduling Specialist provides electronic, in-person, and telephone support to Acute Care nursing leaders and staff through administrative work related to staffing, scheduling, timekeeping, and operations. The role creates and maintains schedules for Acute Care Nursing departments, processes staffing changes and timekeeping updates, and works with House Supervisors and nursing leadership to support safe staffing levels and established patient ratios. The specialist also serves as a resource and professional role model for Staffing and Scheduling team members, assists with questions and complex situations, manages special projects, prepares and tracks company forms, and compiles staffing and associate information. The role participates in daily house-wide bed meetings and supports process-improvement efforts with department leadership.

Requirements

High school diploma or GED equivalent.
Five years of clerical experience, including at least three years involving timekeeping; an equivalent combination of relevant education and/or training may substitute for experience.
Knowledge of customer service concepts and practices.
Knowledge of privacy laws and regulations.
Knowledge of office operations and equipment.
Knowledge of general mathematics and timekeeping calculations.
Oral and written communication skills.
Analysis and problem-solving skills.
Ability to manage multiple priorities and tasks concurrently and meet deadlines.
Ability to establish and maintain cooperative working relationships.
Skill operating a personal computer and a variety of applications.
Knowledge of national nursing staffing standards.
Knowledge of project management and resource allocation techniques.
Ability to work independently with minimal direct supervision.
Skill in identifying trends.
Ability to communicate effectively and collaborate with nursing staff at all levels, interdisciplinary teams, executive officers, and other stakeholders in developing, implementing, and evaluating staffing and scheduling programs and services.

Responsibilities

Create, manage, and maintain staff schedules for Acute Care Nursing departments in the electronic scheduling system.
Review approved leave and staff availability to draft fair schedules that meet unit needs and support employee work-life balance.
Assist with coordination of department orientation for new team members and provide general scheduling and training guidance.
Make daily staffing edits in electronic scheduling and timekeeping software and revise schedules in response to staffing changes, labor shortages, or other interruptions.
Update time and attendance records in accordance with policies and procedures, and ensure timekeeping and timecard edits are completed daily.
Receive and initiate calls from staff about staffing changes, including call-outs and callbacks.
Collaborate with House Supervisors and nursing leadership to adjust unit staffing, track floated staff and call-out replacements in real time, and maintain staffing levels that support safe care and established patient ratios.
Provide responsive guest service to internal and external guests in person and over the phone, taking appropriate action to resolve scheduling concerns or complaints.
Provide clerical support, including ordering and stocking office supplies, arranging travel, submitting reimbursement requests, sorting and delivering mail, distributing faxes, copying, and scanning documents.
Maintain record-keeping systems, including Patient Observer/Sitter logs, and perform filing and file retrieval.
Provide administrative support by maintaining Disaster Rosters, setting appointments, scheduling meetings, and arranging conference rooms.
Serve as a resource, mentor, and professional role model for Staffing and Scheduling team members; provide guidance and assist with situations as needed.
Manage special projects as requested, including researching project scope, working with the manager to assign resources, and monitoring progress.
Complete, submit, and track company forms, including travel and expense reports, special pay requests, check requests, company credit cards, purchase requests, and personnel action documents.
Compile, organize, and report information such as open shift reports, staffing levels, attendance, floating trends, and associate data.
Attend daily house-wide bed meetings to anticipate patient flow.
Work with department leadership to identify process-improvement opportunities and support implementation of change.
Serve as a team lead as needed.
Perform other duties as assigned or required.

Benefits

Medical insurance through the Federal Employee Health Benefits Program, with more than 20 plans and tiers.
Cost-share dental and vision insurance.
Discounted pet insurance.
Retirement contributions with pre-tax or Roth options through a 403(b).
401(a) ANTHC Retirement Plan with matching contributions of up to 5% of eligible pay after one year of employment, based on employee contributions, and potential discretionary employer contributions of up to 3% annually.
Paid time off beginning immediately, with accruals of up to six hours per pay period and increased accrual based on years of service.
Eleven paid holidays.
Paid parental leave or miscarriage/stillbirth eligibility after six months of employment.
Basic short- and long-term disability premiums, AD&D insurance, and basic life insurance covered by ANTHC, with optional additional coverage available.
Flexible Spending Accounts for healthcare and dependent care.
Ancillary cash benefits for accident, hospital indemnity, and critical illness.
On-site child care facility.
Employee Assistance Program, including grief support, financial counseling, mental and emotional health support, and discounted legal advice.
Tuition discounts for employees and eligible dependents at Alaska Pacific University.
On-site training courses and professional development opportunities.
License and certification reimbursements and occupational insurance for medical staff.
Emergency travel assistance.
Education assistance or education leave eligibility.
Discounts for travel, gym memberships, amusement parks, and more.