Senior Specialist, Sales/Account Management
About The Position
The Senior Specialist, Sales/Account Management builds business relationships with existing and new customers in New York City and surrounding markets, ensures client satisfaction and issue resolution, and supports accounts during implementation of active programs. The role identifies opportunities for strategic growth with existing customers and develops sales strategies to prospect for new accounts in assigned vertical markets. It provides customer solutions intended to drive revenue growth, customer acquisition, and profitability, while generating sales and cultivating long-lasting relationships. The position manages relationships and sales opportunities across assigned accounts, monitors projects to support successful delivery, and works with customer stakeholders and internal partners to meet business objectives. It is a field opportunity based in the NYC area and requires travel of up to 50%.
Requirements
- Bachelor’s degree and at least 6 years of relevant experience; or a graduate degree and at least 4 years of relevant experience; or, in lieu of a degree, at least 10 years of relevant experience.
- Ability to travel up to 50%.
Nice To Haves
- Ability to manage a large customer base while also focusing on business development.
- Professional experience in the LMR, Public Safety, or Wireless industry.
- Experience with New York City-specific contracts.
- Experience selling to New York City agencies.
- Experience selling communications equipment and services to state or local government or transit agencies.
- Experience in large capture pursuits within New York City.
- Experience selling to SLED agencies.
Responsibilities
- Build relationships with assigned accounts and develop new accounts, engaging executives, engineering, management, contracts, and other customer stakeholders.
- Sell at the most strategic level within accounts and implement broad sales strategies to gain customer acceptance and support service implementation.
- Prospect actively for new business while maintaining and meeting the needs of existing customers.
- Monitor projects across the assigned account portfolio to ensure client satisfaction and resolve issues.
- Propose solutions that meet customer objectives and expand relationships with new and existing customers.
- Achieve agreed sales targets and outcomes for Public Safety and Professional Communications products, services, and solutions.
- Manage opportunities throughout all stages of the sales funnel, including conducting cost-benefit and needs analyses for existing customers.
- Establish, develop, and maintain positive business and customer relationships at all levels of management.
- Help customers and internal partners meet quarterly and annual business goals while ensuring programs are delivered successfully and on time.
- Complete timely and accurate communications and administrative work, including activity and expense reports, customer management tool updates, meetings, forecasting, and sales plan information.
- Participate in and potentially lead cross-functional teams to meet business objectives.
- Communicate account concerns, financial status, and other relevant matters to senior sales and operations staff.
- Travel up to 50%.
- Communicate sales strategy and results effectively to leadership.
Benefits
- Health and disability insurance
- 401(k) match
- Flexible spending accounts
- Employee Assistance Program (EAP)
- Education assistance
- Parental leave
- Paid time off
- Company-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
