Senior Specialist, Infrastructure Services Analyst
About The Position
BNY is seeking a Senior Specialist, Infrastructure Services Analyst to join its Mainframe Operations team in Lake Mary or Pittsburgh, USA. The role supports day-to-day TSO mainframe computing operations, with an emphasis on system stability, customer availability, incident resolution, and disaster recovery. It requires expert-level Mainframe Operations knowledge to monitor consoles, investigate abnormal conditions and failures, interpret console messages and WTORs, perform root-cause analysis, and drive corrective actions. The analyst coordinates with system programmers, production control teams, and business application teams, and provides technical support during priority and ad hoc incident calls. The position also contributes to operational improvement by identifying opportunities to automate repetitive activities and improve efficiency using AI-driven initiatives and emerging technologies. BNY describes its compensation and rewards as including competitive compensation, benefits and wellbeing programs, flexible global resources, generous paid leaves including paid volunteer time, and—where eligible—participation in a 401(k) plan and company-sponsored medical, dental, vision, and basic life insurance. Other paid time off and benefits may depend on the position offered. An annual discretionary incentive award may also be available to eligible employees; plan eligibility and terms apply.
Requirements
- Expert-level knowledge of Mainframe operating systems and strong fundamentals in Mainframe console operations.
- SME-level Mainframe operational support expertise, including working knowledge of MVS and JES2 commands.
- Hands-on experience with Mainframe LPAR shutdown and IPL procedures and HMC activities.
- Solid understanding of Mainframe SYSPLEX environments, hardware, CICS, DB2, IMS, VTAM, and related infrastructure components.
- Ability to manage and contribute to priority incidents and critical support calls with internal and external stakeholders.
- Strong troubleshooting, problem-solving, decision-making, and communication skills, particularly during high-impact situations.
- Proficiency in operational use of service management platforms such as ServiceNow and real-time infrastructure dashboards.
- Ability to identify opportunities to automate repetitive operational activities and improve operational efficiency.
Nice To Haves
- Knowledge of and practical exposure to IBM GDPS and BMC Mainframe tools.
Responsibilities
- Support day-to-day operation of TSO mainframe computing facilities and maintain system stability and high customer availability.
- Monitor Mainframe consoles, investigate abnormal conditions and failures, perform root-cause analysis, and drive corrective actions.
- Identify operational and performance concerns, interpret console messages and WTORs, and help diagnose and resolve issues.
- Coordinate with system programmers, production control teams, and business application teams.
- Provide Disaster Recovery support for production and application recovery needs.
- Provide technical support during priority and ad hoc incident calls, using clear communication and structured troubleshooting to help resolve incidents.
- Identify opportunities to automate repetitive operational activities and improve processes and operational efficiency.
- Monitor infrastructure health, respond to file-delivery failures, manage incident queues, and follow through on operational issues using service management platforms and infrastructure dashboards.
Benefits
- Competitive compensation and benefits and wellbeing programs.
- Flexible global resources and tools.
- Generous paid leaves, including paid volunteer time.
- Eligible employees may enroll in a 401(k) plan.
- Eligible employees may participate in company-sponsored medical, dental, vision, and basic life insurance plans.
- Eligible employees may receive other paid time off, including vacation and sick time, depending on the position offered.
- Eligible employees may receive an annual discretionary incentive award, subject to applicable plan terms.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
