Senior Infrastructure Specialist
About The Position
The Senior Infrastructure Specialist defines, maintains, and supports Operational Smart Grids (OSG) infrastructure policies, standards, best practices, procedures, tools, and projects to support efficient, resilient, and secure operations of OSG-supported applications and facilities. The role works directly with technical teams and external vendors to provide operational support for a diverse range of enterprise services, monitors operational performance for improvement opportunities, and aligns operational requirements with applicable corporate requirements, security frameworks, and regulatory compliance. The position requires a self-starter who can work independently with limited supervision. The specialist supports network infrastructure, operations, and security, including critical SCADA systems and NERC/CIP compliance. The role also provides professional and technical mentoring to team members and 24x7 on-call support.
Requirements
- Bachelor of Science or Bachelor of Arts degree in Business, Computer Science, or another technical discipline; additional relevant experience and/or related technical certifications may be considered in lieu of the degree.
- At least 8 years of experience working with infrastructure solutions in an enterprise environment.
- At least 4 years of extensive experience with packet-capturing software.
- Experience with networking, networking protocols, and dynamic routing protocols (BGP and OSPF) on firewall hardware.
- Familiarity with firewall technology, including Check Point, Cisco ASA, or Palo Alto.
- Experience with security tools and scripting.
- Professional experience in more than one of these areas: data center operations; disaster recovery/business continuity planning and execution; or security and compliance management.
- Ability to work effectively with customers, coworkers, professional colleagues, managers, and staff, both in a team and independently with limited supervision.
- Excellent problem-solving, oral communication, and written communication skills.
Nice To Haves
- Experience with SDN and load balancing; associated certifications are preferred.
- Virtual switching experience with Cisco Nexus technology.
- Experience with Network Access Control deployment in a large enterprise.
- Experience with SD-WAN and other tunneling/encryption transport technologies.
- Network security automation and DevOps experience.
- Fundamental understanding of UNIX, Linux, or Microsoft operating systems, VMware, or Citrix.
Responsibilities
- Respond promptly to assigned incidents, tasks, and requests to meet Service Level Agreements.
- Work with internal clients, suppliers and contractors, project teams, and technical staff to identify, design, and support technical solutions.
- Design, plan, and implement changes to the environment for improvements and projects.
- Maintain infrastructure technologies in accordance with the change management process.
- Lead technical implementation plans for infrastructure technologies.
- Lead the evaluation, selection, and testing of hardware and software products.
- Maintain regulatory compliance under NERC/CIP guidelines.
- Maintain high-quality security controls for critical SCADA systems.
- Perform or coordinate special assignments from OSG Infrastructure Management.
- Provide 24x7 on-call support.
- Provide professional and technical mentoring to team members.
- Work collaboratively and independently as needed, communicate effectively, solve problems, and provide customer service.
- Accept responsibility for personal safety and health and for the safety and health of fellow employees.
Benefits
- Competitive benefits and growth opportunities.
- Performance-based bonuses.
- 12% 401(k) match.
- Health, dental, and vision insurance.
- Tuition reimbursement.
- Professional development and career-advancement pathways.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
