Senior Infrastructure Specialist

Iberdrola•Rochester, NY

2d•Onsite

About The Position

The Senior Infrastructure Specialist defines, maintains, and supports Operational Smart Grids (OSG) infrastructure policies, standards, best practices, procedures, tools, and projects. The role supports efficient, resilient, and secure operation of OSG applications and facilities, working directly with technical teams and external vendors to support a diverse set of operational enterprise services. The specialist monitors operational performance, identifies improvement opportunities, and aligns operational requirements with applicable global and corporate requirements, security frameworks, and regulatory compliance. The role requires initiative and the ability to work independently without supervision. The position also supports critical SCADA systems and maintains compliance with NERC/CIP guidelines. Employees may be assigned system-emergency responsibilities that can require work outside their regular schedule, and may be assigned NERC Reliability Standards compliance roles involving additional access protections, training, audit participation, or evidence retention.

Requirements

A bachelor's degree in Business, Computer Science, or another technical discipline; additional relevant experience and/or related technical certifications may be considered in lieu of a degree.
At least 8 years of experience working with infrastructure solutions in an enterprise environment.
At least 4 years of experience with packet-capturing software.
Experience with networking, networking protocols, and dynamic routing protocols (BGP and OSPF) on firewall hardware.
Familiarity with firewall technologies such as Check Point, Cisco ASA, and Palo Alto.
Experience with security tools and scripting.
Professional experience in more than one of the following areas: data center operations; disaster recovery/business continuity planning and execution; or security and compliance management.
Strong routing and switching experience, including BGP, OSPF, VPC, traffic engineering, and multicast, to support troubleshooting and collaboration with other team members.
Ability to deal collaboratively and diplomatically with customers, coworkers, professional colleagues, managers, and staff.
Ability to work effectively in a team and independently with limited supervision.
Excellent problem-solving skills and a commitment to first-class customer service.
Outstanding oral and written communication skills.
Ability to accept responsibility for personal safety and health and that of fellow employees.

Nice To Haves

Experience with SDN and load balancing; associated certifications are preferred.
Virtual switching experience with Cisco Nexus technology.
Familiarity with UNIX, Linux, and Microsoft operating systems, VMware, and Citrix.
Experience with SD-WAN and other tunneling and encryption transport technologies.
Network security automation and DevOps experience.
Related technical certifications.

Responsibilities

Respond promptly to assigned incidents, tasks, and requests in order to meet Service Level Agreements.
Work with internal clients, suppliers, contractors, project teams, and technical staff to identify, design, and support technical solutions.
Design, plan, and implement environmental changes for improvements and projects.
Maintain infrastructure technologies in accordance with the change management process.
Lead technical implementation plans for infrastructure technologies.
Lead the evaluation, selection, and testing of hardware and software products.
Maintain regulatory compliance under NERC/CIP guidelines.
Maintain high-quality security controls around critical SCADA systems.
Perform or coordinate special assignments from OSG Infrastructure Management.
Provide 24x7 on-call support.
Provide professional and technical mentoring to team members.
Monitor operational performance and identify opportunities for improvement.
Align operational requirements with relevant corporate requirements, security frameworks, and regulatory compliance.