Senior Infrastructure Specialist

Iberdrola•Rochester, NY

3d•$96,400 - $120,500•Onsite

About The Position

The Senior Infrastructure Specialist defines, maintains, and supports Operational Smart Grids (OSG) infrastructure operational policies, standards, best practices, procedures, tools, and projects to support efficient, resilient, and secure operation of OSG-supported applications and facilities. The role works directly with technical teams and external vendors to support a diverse set of operational enterprise services, monitor performance, identify improvement opportunities, and align operational requirements with applicable corporate requirements, security frameworks, and regulatory compliance obligations. The position requires a self-starter who can work independently with limited supervision and collaborate effectively with customers, coworkers, professional colleagues, managers, and staff. It is based onsite in an office in Rochester, New York, five days per week, and includes 24x7 on-call support. Employees may also be assigned system emergency duties outside their regular schedule and may have NERC Reliability Standards compliance responsibilities, including additional access protections, training, audit engagement, and evidence retention.

Requirements

Bachelor of Science or Bachelor of Arts degree in Business, Computer Science, or another technical discipline; additional relevant experience and/or related technical certifications may be considered in lieu of a degree.
At least 8 years of experience working with infrastructure solutions in an enterprise environment.
At least 4 years of experience with packet-capturing software.
Experience with networking and networking protocols.
Experience with dynamic routing protocols, including BGP and OSPF, on firewall hardware.
Familiarity with firewall technologies such as Check Point, Cisco ASA, or Palo Alto.
Experience with security tools and scripting.
Strong routing and switching experience, including BGP, OSPF, VPC, traffic engineering, and multicast, for troubleshooting and collaboration with team members.
Experience with more than one of the following areas: data center operations; disaster recovery/business continuity planning and execution; security and compliance management.
Ability to work independently with limited supervision and effectively in a team environment.
Excellent problem-solving skills and a customer-service focus.
Outstanding oral and written communication skills.
Ability to deal collaboratively and diplomatically with customers, coworkers, professional colleagues, managers, and staff.
Responsibility for personal safety and health and the safety and health of fellow employees.

Nice To Haves

Experience with SD-WAN and other tunneling/encryption transport technologies.
Network security automation and DevOps experience.
Experience with SDN and load balancing; associated certifications are preferred.
Virtual switching experience with Cisco Nexus technology.
Fundamental understanding of UNIX, Linux, and Microsoft operating systems, VMware, or Citrix.
Related technical certifications may be considered in lieu of the degree requirement.

Responsibilities

Respond to assigned incidents, tasks, and requests in a timely manner to meet Service Level Agreements.
Work with internal clients, suppliers and contractors, project teams, and technical staff to identify, design, and support technical solutions.
Design, plan, and implement environmental changes for improvements or projects.
Maintain infrastructure technologies in accordance with the change management process.
Lead technical implementation plans supporting infrastructure technologies.
Lead evaluation, selection, and testing of hardware and software products.
Maintain regulatory compliance under NERC/CIP guidelines.
Maintain high-quality security controls around critical SCADA systems.
Perform or coordinate special assignments from OSG Infrastructure Management.
Provide 24x7 on-call support.
Provide professional and technical mentoring to team members.
Monitor operational performance and identify opportunities for improvement.
Align operational requirements with applicable corporate requirements, security frameworks, and regulatory compliance requirements.