Senior Solutions Support Engineer - US East

Wiz, Inc.

5h • $150,000 - $205,000

About The Position

As a Senior Solutions Support Engineer, you will be part of a global team responsible for providing an outstanding technical support experience. You will troubleshoot customer technical problems through debugging, networking, system administration, documentation updates, and, when needed, creating customer solutions. You will also help scale the support offering through coding, scripting, and automation. This role requires working 9 a.m.–6 p.m. EST/EDT and participating in an on-call rotation for after-hours, holiday, and weekend support coverage. Applicants must meet the stated U.S. person definition, reside in the contiguous United States, and have the legal right to work in the country without visa sponsorship.

Requirements

• At least 7 years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
• At least 3 years of experience with cloud technologies such as Azure, AWS, or GCP.
• At least 2 years of hands-on experience with Kubernetes, such as AKS, GKS, or EKS.
• Experience reading or debugging code in one or more of Java, Python, Shell, JavaScript, or JSON.
• Proficiency with command-line tools and Linux operating system environments.
• Comfortable working 9 a.m.–6 p.m. EST/EDT.
• Must meet the EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.
• Must have the legal right to work in the country where the position is based without visa sponsorship.

Nice To Haves

• At least 3 years of hands-on Technical Escalation Support experience in a Tier 2/3 environment, or a related customer-facing role.
• At least 2 years of experience with deep technical and architectural knowledge of security, networking, and cloud technologies such as Azure, AWS, or GCP.

Responsibilities

• Provide technical customer support for the Wiz product.
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
• Identify cases that require technical or strategic escalation.
• Serve as the subject matter lead on core technologies within the Wiz product line, providing knowledge and expertise.
• Mentor and coach team members in case management best practices and technical upskilling.
• Gather, collect, collate, generate, and publish content, including training material for team members.
• Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automations.

Benefits

• Bonus
• Equity
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed