Senior Solutions Engineer

Synthesia • New York, NY

2d • $222,502 - $266,212

About The Position

Synthesia is hiring Senior Solutions Engineers to build its pre-sales function in North America. This is a founding role in which the successful candidate will help shape the playbook, tooling, and best practices as the function scales. The Senior Solutions Engineer partners with Account Executives, Customer Success, and Product Marketing to conduct discovery, deliver demonstrations, scope proofs of concept (POCs), and design technical solutions for customer deals. The role serves as a trusted advisor focused on customer value and brings field insights back to Product.

The position supports Synthesia as it becomes a multi-product company and expands across North America. It includes ownership of sales-cycle activities, demo methodology, product and industry expertise, and collaboration across Product, Product Marketing, Customer Success, and Enablement. The role provides guidance on platform capabilities, API and SDK integrations, security, compliance, and scalability for global deployments, while helping customers understand the business value of Synthesia’s products.

The stated on-target earnings range is $222,502–$266,212, split 70% base and 30% variable, with the variable portion paid quarterly.

Requirements

• At least 5 years of experience in pre-sales, solutions engineering, or customer-facing technical work at SaaS companies.
• Strong consultative discovery, stakeholder management, and communication skills, including credibility with executive decision-makers and technical audiences.
• Technical depth in at least one area, such as creation flows, APIs, integrations including LMS, HCM, CRM, and identity, security, or compliance, and willingness to learn across domains.
• Fluency with sales methodologies such as MEDDPICC and Command of the Message, and ability to translate technical requirements into business value and ROI discussions.
• Problem-solving approach based on gathering requirements, asking clarifying questions, and adapting solutions to customer needs.
• Excellent business and technical presentation skills, both in person and remotely, and ability to explain complex AI and integration concepts to technical and non-technical audiences.
• Self-motivated and organized, with ability to manage multiple POCs, demos, and customer conversations simultaneously while meeting deadlines.
• Collaborative mindset and ability to work with Account Executives, Product, Customer Success, and other teams.
• Product orientation and genuine curiosity about how customers use technology.
• Willingness to travel to visit key customers.

Nice To Haves

• Expertise in MEDDPICC and Command of the Message.
• Experience with video AI.

Responsibilities

• Co-plan and execute discovery calls to understand customer requirements, technical environments, and business challenges.
• Design and deliver demonstrations that address customer problems, quantify value, and explain how Synthesia can solve those problems.
• Understand and address technical objections and integration concerns, identify blockers early, and develop solution paths with customers.
• Support stakeholder workshops connecting Synthesia to customers’ broader technology strategies on complex, multi-stakeholder deals.
• Partner with Account Executives on account and deal strategy, competitive positioning, opportunity-stage assessment, and forecasting.
• Design and execute repeatable demo methodologies that demonstrate business value across Synthesia product lines and use cases.
• Identify, build relationships with, and empower executive champions within customer organizations.
• Develop and maintain reusable demo environments, use cases, integration templates, objection-handling assets, and industry playbooks in Synthesia’s platform.
• Support POC and pilot readouts with a business narrative rather than a feature tour.
• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics including SOC 2 and GDPR, enterprise identity, and scalability for global deployments.
• Maintain expertise in Synthesia’s platform capabilities, product roadmap, positioning, and value-driving use cases.
• Develop vertical knowledge and serve as a subject matter expert for executive buyers.
• Stay informed about AI-native learning and enablement and how customers are moving toward interactive practice and measurable skill development.
• Share customer and prospect product and competitive feedback with pre-sales leadership and Product, identifying pain points, missing capabilities, and gaps.
• Work with Product Marketing to apply messaging and positioning in deal cycles and contribute reusable assets such as demo scripts and competitive battlecards.
• Brief Customer Success on technical context and champion relationships during handoffs to support successful production deployments.
• Review and improve enablement content and deliver and evaluate certification as needed for the commercial team.
• Travel to visit key customers for discovery, executive conversations, and on-site demonstrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed