Senior Solutions Engineer

Synthesia • Austin, TX

1d

About The Position

Synthesia is hiring Senior Solutions Engineers to build its North American pre-sales function, initially focusing on the Mountain, Central, and West regions. This is a founding role in which the hire will help shape the pre-sales playbook, tooling, and best practices as the company scales. The role is ideally based in Austin, where Synthesia has an office, but remote candidates are welcome to apply.

The Solutions Engineer partners with Account Executives, Customer Success, and Product Marketing to conduct discovery, deliver demonstrations, scope proofs of concept, and design technical solutions. The role serves as a trusted advisor focused on customer value, while bringing field insights back to Product. The company is expanding across North America and becoming a multi-product company.

The position owns sales-cycle activities, including discovery, tailored demonstrations, technical objection handling, stakeholder workshops, and deal strategy in partnership with Account Executives. It develops repeatable demo methods and reusable assets, builds executive-champion relationships, supports POC and pilot readouts, and provides technical guidance on platform capabilities, integrations, security, compliance, and global scalability. The role also develops expertise across Synthesia’s products and relevant industries, and collaborates with Product, Product Marketing, Customer Success, and Enablement on feedback, messaging, handoffs, and team enablement.

The stated compensation is $211,197–$257,901 OTE, split 70% base and 30% variable, with the variable portion paid quarterly.

Requirements

• At least 5 years of experience in pre-sales, solutions engineering, or customer-facing technical work at SaaS companies.
• Strong consultative discovery, stakeholder-management, and communication skills, including the ability to engage executive decision-makers and technical audiences.
• Technical depth in at least one area, such as creation flows, APIs, LMS/HCM/CRM or identity integrations, security, or compliance, and willingness to learn across domains.
• Fluency with sales methodologies such as MEDDPICC and Command of the Message, and ability to translate technical requirements into business value and ROI conversations.
• A problem-solving approach based on gathering requirements, asking clarifying questions, and adapting solutions to customer needs.
• Excellent business and technical presentation skills in person and remotely, with the ability to explain complex AI and integration concepts to technical and non-technical audiences.
• Self-motivation and organization, including the ability to manage multiple POCs, demos, and customer conversations while meeting deadlines.
• A collaborative mindset and ability to work with Account Executives, Product, Customer Success, and other teams.
• Product orientation and genuine curiosity about how customers use technology.
• Willingness to travel for customer visits, discovery, executive conversations, and on-site demos.

Nice To Haves

• Expertise in MEDDPICC and Command of the Message.
• Experience with video AI.

Responsibilities

• Co-plan and execute discovery calls to understand customer requirements, technical environments, and business challenges.
• Design and deliver demonstrations that address customer problems, quantify value, and explain how Synthesia can solve them.
• Identify and address technical objections and integration concerns, surface blockers early, and develop solution paths with customers.
• Support stakeholder workshops that connect Synthesia to customers’ broader technology strategies on complex deals.
• Partner with Account Executives on account and deal strategy, competitive positioning, opportunity assessment, and forecasting.
• Create repeatable demo methodologies that demonstrate business value across Synthesia products and use cases.
• Identify, build relationships with, and empower executive champions within customer organizations.
• Develop and maintain reusable demo environments, use cases, integration templates, objection responses, and industry playbooks.
• Support POC and pilot readouts as business narratives rather than feature tours.
• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance, and scalability for global deployments.
• Maintain expertise in Synthesia’s platform, product lines, roadmap, and positioning, and develop deep vertical knowledge.
• Stay informed about the AI-native learning and enablement space and customers’ shift toward interactive practice and measurable skill development.
• Share customer, prospect, and competitive feedback with pre-sales leadership and Product to help inform the roadmap.
• Work with Product Marketing to apply messaging and positioning and contribute reusable assets such as demo scripts and competitive battlecards.
• Brief Customer Success on technical context and champion relationships during handoff to support production deployment.
• Review and improve enablement content and deliver and evaluate certification as needed.
• Travel to visit key customers for discovery, executive conversations, and on-site demonstrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed