Senior Solutions Engineer

Synthesia • New York City, NY

1d

About The Position

Synthesia is hiring Senior Solutions Engineers to build its pre-sales function in North America. This founding role will help shape the team’s playbook, tooling, and best practices as the company scales and expands its multi-product offering.

The Solutions Engineer partners with Account Executives, Customer Success, and Product Marketing to lead discovery, deliver demonstrations, scope proofs of concept, and design technical solutions for customer deals. The role serves as a trusted advisor focused on customer value and brings feedback from the field to Product. It includes ownership across the sales cycle, demo development, product and industry expertise, and collaboration across internal teams.

The position is expected to pay $222,502–$266,212 in on-target earnings, split 70% base and 30% variable, with the variable portion paid quarterly.

Requirements

• At least 5 years of experience in pre-sales, solutions engineering, or customer-facing technical work at SaaS companies.
• Strong consultative discovery, stakeholder management, and communication skills, including the ability to engage executive decision-makers and technical audiences.
• Technical depth in at least one area: creation flows, APIs, integrations such as LMS, HCM, CRM, or identity, security, or compliance; willingness to learn across domains.
• Fluency with sales methodologies such as MEDDPICC and Command of the Message, and ability to translate technical requirements into business value and ROI discussions.
• Problem-solving approach based on gathering requirements, asking clarifying questions, and adapting solutions to customer needs.
• Excellent business and technical presentation skills in person and remotely, including the ability to explain complex AI and integration concepts to technical and non-technical audiences.
• Self-motivation and organization, with the ability to manage multiple POCs, demos, and customer conversations while meeting deadlines.
• Collaborative mindset and ability to work with Account Executives, Product, Customer Success, and other teams.
• Product orientation and genuine curiosity about how customers use technology.
• Willingness to travel for customer visits, discovery, executive conversations, and on-site demonstrations.

Nice To Haves

• Expertise in MEDDPICC and Command of the Message.
• Experience with video AI.

Responsibilities

• Co-plan and execute discovery calls to understand customer requirements, technical environments, and business challenges.
• Design and deliver demonstrations that address customer problems, quantify value, and explain how Synthesia’s products meet customer needs.
• Identify and address technical objections and integration concerns, surface blockers early, and develop solution paths with customers.
• Support stakeholder workshops connecting Synthesia to customers’ broader technology strategies, particularly for complex, multi-stakeholder deals.
• Partner with Account Executives on account and deal strategy, competitive positioning, opportunity assessment, and forecasting.
• Create and execute repeatable demo methodologies that demonstrate business value across Synthesia’s product lines.
• Identify and build relationships with executive champions, empowering them to advocate for Synthesia within their organizations.
• Develop and maintain reusable demo environments, use cases, integration templates, objection-handling materials, and industry playbooks.
• Support POC and pilot readouts with a business-focused narrative rather than a feature tour.
• Provide technical guidance on platform capabilities, APIs and SDK integrations, security, compliance, and scalability for global deployments.
• Maintain expertise in Synthesia’s platform, product lines, roadmap, positioning, and value-driving use cases.
• Develop vertical expertise and stay informed about AI-native learning and enablement trends.
• Share customer and prospect feedback, pain points, missing capabilities, and competitive insights with pre-sales leadership and Product.
• Work with Product Marketing to apply messaging and positioning and contribute to reusable materials such as demo scripts and competitive battlecards.
• Brief Customer Success on technical context and champion relationships during handoffs to support successful production deployments.
• Review and improve enablement content and deliver or evaluate certification as needed.
• Travel to visit key customers for discovery, executive conversations, and on-site demonstrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed