Senior Solutions Engineer

Synthesia • Austin, TX

2d • $222,502 - $266,212

About The Position

Synthesia is hiring Senior Solutions Engineers to build its pre-sales function in North America. This is a founding role in which the successful candidate will help shape the playbook, tooling, and best practices as the team scales.

The role partners with Account Executives, Customer Success, and Product Marketing to lead discovery, deliver demonstrations, scope proofs of concept, and design technical solutions for customer deals. The Solutions Engineer serves as a trusted advisor focused on customer value and shares field insights with Product. The position supports Synthesia as it becomes a multi-product company and expands across North America.

Requirements

• At least 5 years of experience in pre-sales, solutions engineering, or customer-facing technical work at SaaS companies.
• Strong consultative discovery, stakeholder management, and communication skills, including credibility with executive decision-makers and technical audiences.
• Technical depth in at least one area: creation flows; APIs; integrations such as LMS, HCM, CRM, and identity; security; or compliance.
• Fluency with sales methodologies such as MEDDPICC and Command of the Message, and ability to translate technical requirements into business value and ROI conversations.
• A problem-solving approach based on gathering requirements, asking clarifying questions, and adapting solutions to customer needs.
• Excellent business and technical presentation skills, in person and remotely, including the ability to explain complex AI and integration concepts to technical and non-technical audiences.
• Self-motivation and organization, including the ability to manage multiple POCs, demos, and customer conversations simultaneously while meeting deadlines.
• A collaborative mindset and ability to work with Account Executives, Product, Customer Success, and other teams.
• Product orientation and genuine curiosity about how customers use technology.
• Willingness to travel to visit key customers.

Nice To Haves

• Based in Austin and able to work in person with the team at least 2 days per week.
• Expertise in MEDDPICC and Command of the Message.
• Experience with video AI.

Responsibilities

• Co-plan and execute discovery calls to understand customer requirements, technical environments, and business challenges.
• Design and deliver demonstrations that address customer problems, quantify business value, and explain how Synthesia meets customer needs.
• Identify and resolve technical objections and integration concerns, flag blockers early, and develop solution paths with customers.
• Support stakeholder workshops that connect Synthesia to customers’ broader technology strategies on complex, multi-stakeholder deals.
• Partner with Account Executives on account and deal strategy, competitive positioning, opportunity-stage assessment, and forecasting.
• Design repeatable demo methodologies that demonstrate the value of Synthesia products and use cases.
• Identify, build relationships with, and empower executive champions within customer organizations.
• Develop and maintain reusable demo environments, use cases, integration templates, objection responses, and industry playbooks within Synthesia’s platform.
• Support proof-of-concept and pilot readouts as business narratives, using storytelling and executive presence.
• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance, and global deployment scalability.
• Maintain expertise in Synthesia’s platform, product roadmap, and positioning, and develop vertical knowledge and subject-matter expertise.
• Stay informed about AI-native learning and enablement and customer shifts toward interactive practice and measurable skill development.
• Share customer, prospect, and competitive feedback with pre-sales leadership and Product to inform the roadmap.
• Work with Product Marketing on messaging and positioning and contribute reusable assets such as demo scripts and competitive battlecards.
• Brief Customer Success on technical context and champion relationships during handoffs to support conversion of POCs and pilots into production deployments.
• Review and improve enablement content and deliver and evaluate certification as needed.
• Travel to visit key customers for discovery, executive conversations, and on-site demos.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed