Senior Solutions Engineer

Zayo Group

8d • $118,000 - $125,000 • Remote

About The Position

Zayo’s Senior Solutions Engineer serves as a trusted technology partner to customers, consulting with them to understand their requirements and collaboratively design tailored telecommunications solutions. The role combines technical, sales, and communication skills to develop solutions that help customers achieve their business goals and to present those solutions as compelling sources of business value alongside the sales team.

As a senior member of the team, the engineer works on the largest and most complex customer designs, serves as a subject matter expert in one or more technologies or services, and mentors colleagues. The position is remote and considers applicants who currently reside in the United States. This is an evergreen posting for current or potential future opportunities; there may not be an immediate opening.

Requirements

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent business or military experience.
• At least five years of experience in technical sales engineering or support roles within the telecommunications industry.
• Industry certification in two or more specialized technologies.
• Excellent written, verbal, listening, reasoning, and objection-handling skills.
• Proficiency with common business applications, including Google and/or Microsoft suites.
• Ability to work autonomously on multiple projects and collaborate effectively with people from multiple disciplines.
• Ability to handle ambiguity and respond quickly to changes in a fast-paced environment.
• Experience developing and delivering technical training programs.
• Expert-level networking skills, including optical, routing, switching, software-defined networks, and network security.
• Understanding of business continuity and disaster recovery, with experience designing for varied resiliency requirements.
• Knowledge of application and data architectures, including public, private, and hybrid cloud environments and edge performance and security demands.
• Ability to create technical designs and diagrams of customer solutions and explain design concepts to technical and business audiences.
• Results-oriented mindset.

Nice To Haves

• Experience in the Public Sector or SLED vertical.

Responsibilities

• Keep abreast of the competitive landscape and emerging technologies to position Zayo in the marketplace.
• Guide and counsel customers throughout the sales cycle, from discovery through close.
• Build relationships with customers’ technical influencers and recommenders, resolve technical objections, and help advance opportunities to closure.
• Communicate customer-specific value propositions to client executives and key partners, explaining how Zayo supports desired business outcomes.
• Write proposals and support contracting by ensuring technical and compliance needs are met.
• Analyze customer requirements and identify how Zayo products and services can address them.
• Design solution options that balance capabilities, resiliency, and cost, applying expertise in local-to-global services.
• Lead cross-functional design teams and project-manage complex, iterative designs through completion.
• Confirm proposed solution feasibility with operations and product teams.
• Document and diagram solutions, clearly outlining technical components.
• Participate in creating and delivering sales presentations that explain designed solutions and the Zayo products used.
• Provide peer leadership and participate in structured mentorship opportunities within the SE/SA organization.
• Serve as a subject matter expert in one or more technologies and services.
• Educate and advise customers on technology and industry trends.
• Participate in two-way knowledge sharing with Zayo colleagues and business partners.
• Help develop the product and technical knowledge of sales counterparts.
• Pursue continuing education, both formal and informal.
• Mentor others and share expertise to strengthen the team.

Benefits

• Health insurance
• Life insurance
• Disability plans
• Paid time off
• Excellent health, dental, and vision insurance
• Retirement 401(k) savings plan
• Generous paid time off policy, including paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior