Senior Solutions Engineer

WeTravel • Madison, MS

1d • $100,000 - $175,000 • Remote

About The Position

WeTravel is hiring a Senior Solutions Engineer to connect its travel-business platform with customers’ existing tools and workflows. The role spans pre-sales technical evaluation and solution design, as well as post-sale implementation, adoption, and support. The engineer partners with organizers and WeTravel’s commercial team from discovery through go-live, using public APIs, webhooks, and no-code tools such as Zapier to design and demonstrate integrations.

The position also helps shape WeTravel’s platform. The engineer identifies recurring customer integration needs, contributes customer-backed input to API and webhook roadmaps, and works with product and engineering teams to determine which needs should become reusable platform capabilities. The role develops integration playbooks, documentation, demos, sample applications, and other reusable assets that help customers and internal teams work more effectively.

The role is part of the Solutions Engineering team within the Engineering organization and works closely with Sales, Onboarding, Account Management, Product, and Engineering. WeTravel describes its work environment as remote, with employees hired in a designated state or country and eligible employees able to work temporarily from another approved location for up to four weeks per calendar year.

Requirements

• At least 7 years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Account Manager, or Integration Engineer.
• Hands-on fluency with REST APIs, webhooks, JSON, and authentication methods such as API keys and OAuth; able to read API documentation, debug failed requests, and explain the cause.
• Familiarity with integration tools such as Zapier, including designing, troubleshooting, and optimizing automated workflows.
• Ability to write scripts and prototypes in at least one of JavaScript/TypeScript, Python, Ruby, or Go.
• Experience leading technical discovery and demos with prospects and owning implementations through go-live.
• Ability to explain complex technical topics to non-technical audiences and translate customer needs into clear requirements for engineers.
• Good judgment in deciding when to solve an individual customer’s problem and when to advocate for a platform-level solution.
• Excellent English communication skills and experience working in multicultural, distributed teams.
• Experience using AI assistants such as Claude, Cursor, or ChatGPT to accelerate work.

Nice To Haves

• Experience in travel, tourism, or booking platforms, including inventory and availability setups.
• Knowledge of payments, accounting, analytics, or CRM integrations, such as QuickBooks, Xero, Google Analytics, HubSpot, or Salesforce.
• Experience influencing API design or a developer-platform roadmap.

Responsibilities

• Join Account Executives on discovery and demo calls, identify prospects’ technical requirements, and map their workflows to WeTravel.
• Scope integrations and migrations, answer security and technical questionnaires, and explain accurately what the platform can and cannot do.
• Build tailored demos and quick proofs of concept that show how WeTravel fits with prospects’ existing tools.
• Guide customers and their developers through integrations with Google Analytics, Zapier, QuickBooks, public APIs, and webhooks, as well as data migrations, complex inventory setups, and go-live.
• Troubleshoot complex customer integration issues and feed lessons back into documentation, playbooks, and product improvements.
• Write reusable scripts, prototypes, and sample applications, including Python or JavaScript code, Postman collections, and Zapier flows.
• Represent customer integration needs in product and engineering planning, using evidence from deals and support tickets.
• Build and maintain integration documentation, playbooks, and the internal knowledge base.
• Use AI tools to automate repetitive work, including ticket triage and integration-code generation.
• Identify patterns across customer integrations and propose platform capabilities in place of one-off solutions.
• Create demos, samples, and solution blueprints that enable the sales team to answer technical questions at scale.

Benefits

• Competitive salary.
• For US team members, 100% employer-covered HDHP medical coverage, PPO dental, and standard vision coverage, or a choice of plans.
• Unlimited paid time off under the “Time to Recharge” policy.
• Amsterdam Program: visit the Amsterdam headquarters for 2–4 weeks each year, with a WeTravel apartment stay.
• Eligible employees may work temporarily from another approved location for up to four weeks per calendar year.
• Extensive paid family leave.
• Three paid volunteer days per year.
• Two-week cross-functional onboarding program.
• Cutting-edge equipment and tools, with coverage for certain work-from-home equipment.
• Employer-sponsored 401(k) plan with a 2% company match.
• Access to a Booking Marketplace with discounted hotel and flight rates for personal travel.
• International team environment with colleagues who share a passion for travel and adventure.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed