Senior Solutions Engineer
About The Position
Kymeta is seeking a U.S.-based Senior Solutions Engineer with commercial and/or military satellite communications experience to join its Customer Engineering Response (CER) team. CER provides post-sales Tier 3 technical support to Kymeta customers and partners and contributes to company-wide quality initiatives. The role supports Kymeta’s software-defined, electronically steered satellite communications platforms and requires solving challenging technical problems under pressure while providing attentive customer support. The engineer will work across RF, satellite network operations, LAN/VLAN configuration, earth-station performance, link budgets, and related technical areas. The position also contributes to field testing, system integration definition and testing, internal productivity tools, documentation, and customer feedback efforts for Product and Engineering. It is an Engineering Individual Contributor role reporting to the Sr Dir, Global Post Sales Support. Candidates local to the Seattle, Washington region are preferred. Travel to customer locations, meetings, and events is expected, up to 25%.
Requirements
- At least 5 years of experience with commercial and/or military SATCOM on-the-move systems, VSAT configurations, satellite network configurations, and modem technology, including setup, operations, and troubleshooting.
- Working knowledge of SATCOM networks, including DVB-S2, DVB-S2X, SCPC, mesh, hybrid mesh, CDMA, TRANSEC, and associated terminal components.
- At least 5 years of direct customer support experience, including training in a classroom or online setting; listed as preferred.
- CCNA-level experience with networking technologies, routing and switching technologies, and protocols.
- Experience with complex multi-domain network architectures using established and emerging networking approaches.
- Excellent analytical skills, especially in engineering design and problem solving.
- Strong oral, written, and presentation communication skills.
- High proficiency with Microsoft Office products.
- Bachelor’s degree in computer science, Computer Information Systems, Electrical Engineering, Physics, or another applicable field from an accredited university.
- Ability to self-start, learn independently, and drive tasks to completion.
- Ability to maintain technical relationships across Kymeta teams, customers, and partners.
Nice To Haves
- Experience with iDirect Evolution/Velocity, ViaSat Arclight, or Comtech UHP satellite networks.
- Experience with iDirect products, including OpenAMIP.
- Experience using Salesforce and Atlassian applications such as Jira, Confluence, and Bitbucket.
- Experience with CAN networking and wireless networking protocols such as BLE Mesh and Wi-Fi.
- Experience with 6LoWPAN, commercial cellular technologies including IMS, EPC, and VoLTE, network compression techniques, and network security.
- Previous military experience.
- Industry-recognized IT certifications from organizations such as Cisco or CompTIA.
- Ability to develop small-scale projects and internal productivity tools in Python or Matlab.
Responsibilities
- Support escalated customer service issues involving deployed Kymeta products.
- Lead and participate in on-site and remote troubleshooting with customers, partners, NOC personnel, and field engineers.
- Define and participate in processes for cross-team, data-driven engineering customer responses and opportunity realization.
- Support internal initiatives, including customer excellence, product improvement, and training, representing the CER group and providing a programmatic voice of the customer to Product and Engineering teams.
- Contribute as a subject matter expert to customer-facing documentation, including installation instructions, Product Notices, and user manuals.
- Travel to customer locations, meetings, and events, up to 25%.
- Develop small-scale projects and internal productivity tools in Python or Matlab, as desirable.
Benefits
- Medical plans with a choice between two options
- Flexible Spending and Health Savings Accounts
- Vision insurance
- Dental insurance
- Life and AD&D coverage
- Employee Assistance Program
- 401(k)
- Paid time off
- Flexible PTO and 12 paid holidays per year for exempt employees
- 15 vacation days, 7 sick days, and 12 paid holidays per year for nonexempt employees
- Annual target bonus of 10%
- Stock options
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What This Job Offers
Job Type
Full-time
Career Level
Senior
