Senior Solutions Engineer
About The Position
As a Senior Solutions Engineer, you are a sales-oriented technical consultant on Liberate’s go-to-market team. You own the technical side of the pre-sale process, from initial prospect discovery through signature, and work closely with Account Executives and the Deployment team to ensure that what is sold can be delivered. You will engage buyers ranging from claims and customer service leaders to CIOs and security teams, running demonstrations for operations leaders and explaining integrations to IT teams. Liberate builds insurance-native AI agents that resolve customer requests end to end across sales, service and claims for P&C carriers, agencies, MGAs and TPAs. Its voice-first agent, Nicole, answers customers, completes work inside insurers’ existing core systems, and brings in a person with context when needed. Liberate supports insurance operations representing over $100B in premium volume.
Requirements
- 6 to 8+ years in solutions engineering or solutions consulting.
- Experience with CCaaS, UCaaS or voice AI platforms.
- Hands-on experience with LLMs.
- Executive presence and a consultative approach to discovery with business and IT stakeholders.
- Ability to build and run demonstrations independently.
- Working knowledge of APIs and integration patterns.
- High ownership, urgency and comfort with the pace of a growing startup.
Nice To Haves
- Experience with insurance core systems such as Guidewire, Duck Creek or agency management systems.
- Knowledge of P&C workflows across claims, sales and service.
Responsibilities
- Run technical and security discovery with insurers, agencies and their IT teams.
- Build and deliver tailored demonstrations showing how Nicole fits into customer workflows.
- Help define solution fit and scope with customers.
- Lead functional and technical workshops with customer stakeholders.
- Own solution design and statements of work from first draft through approval and signature.
- Keep scope current as deals evolve and flag changes that affect delivery.
- Own responses to RFPs and procurement and security questionnaires.
- Produce integration and architecture documentation with support from the DevOps team.
- Hand signed deals to the Deployment team with the context needed to build.
- Scope new use cases and later phases with the account owner as customers grow.
Benefits
- Equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
