Senior Solutions Engineer

Mujin • Suwanee, GA

1d • Hybrid

About The Position

Mujin develops industrial robotic systems for production and distribution environments. Solutions Engineers understand customer needs and design automation solutions that balance business requirements with Mujin’s product offerings. They review customer documentation, analyze automation requirements and system data, provide layouts and technical documentation, and communicate proposed solutions through estimates and proposals. The role owns project opportunities, coordinates stakeholders, and ensures bids are delivered on time while collaborating with sales and other departments.

The position requires early technical scoping and risk review, including assessment of layout feasibility, throughput, gripper fit, payload limits, vision systems, software scope, and site constraints. The engineer tracks known information, gaps, assumptions, dependencies, and blockers; maintains opportunity records in Salesforce, Wrike, and the company ERP system; and manages multiple sales projects. The candidate must work onsite three days per week and travel 20–30% of the time.

Requirements

• Bachelor’s degree in engineering or a related discipline.
• Proficiency with AutoCAD and/or SolidWorks.
• At least 5 years of experience in a related position.
• Demonstrated time-management, organizational, team-collaboration, problem-solving, and communication skills.
• Extensive knowledge of warehouse, parcel, automotive, and 3PL systems.
• Understanding of automation solutions including conveying, ASRS, goods-to-person, sortation, palletizing, depalletizing, piece picking, automated vehicles, and industrial or collaborative robots.
• Ability to work onsite three days per week.
• Ability to travel 20–30%.
• Ability to work extended hours as required.

Responsibilities

• Identify and analyze customer requirements and translate them into solution designs that balance customer business needs with Mujin’s product offerings.
• Complete technical scoping before proposal expectations are finalized, aligning scope, feasibility, and constraints early in the sales cycle.
• Identify automation requirements through discussions with customers and clearly present company offerings.
• Document customer conversations, outcomes, and next steps.
• Resolve technical issues and evaluate designs for cost, value, functionality, requirements, and risk.
• Create professional layouts using AutoCAD and analyze customer data to identify and break down system flows.
• Provide timely responses and consistent follow-up.
• Prepare product, solution, proposal, and department operating-procedure documentation.
• Create accurate ROM, budgetary, and firm proposal estimates, including material and labor scope.
• Conduct early technical risk reviews covering layout feasibility, throughput constraints, gripper fit, payload limitations, vision system constraints, software scope, and site-specific constraints.
• Track known information, missing information, assumptions, dependencies, and blockers throughout each opportunity.
• Maintain accurate opportunity records in Salesforce, Wrike, and the company ERP system, including proposal status, open items, and information needed from stakeholders.
• Write and present clear, engaging, and convincing proposals to customers.
• Develop constructive customer relationships and focus on customer success.
• Manage multiple sales projects simultaneously.
• Manage project opportunities and stakeholders to ensure bids are delivered on time, contributing individually and as part of the sales team and liaising with other departments.

Benefits

• Company-paid medical, dental, and vision coverage, with the option to buy up some benefits beginning the first day of the month after hire.
• Company-paid life insurance and voluntary benefits.
• Company-paid long- and short-term disability.
• 15 paid time off days beginning in the first year.
• 11 paid holidays, including two floating holidays.
• 401(k) plan.
• Parental leave benefits.
• Health Savings Account option with HDHP.
• Flexible Spending Account options for medical and dependent care.
• Referral bonuses.
• Company stock options in many roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior