Senior Solutions Engineer

Mujin • Suwanee, GA

1d • $120,000 - $140,000 • Hybrid

About The Position

Mujin is revolutionizing the use of industrial robotics in production and distribution environments by giving robots perception and awareness to handle advanced tasks. Solutions Engineers at Mujin are crucial in understanding customer needs and designing robotic solutions to meet those requirements. This role involves analyzing customer documentation, creating technical designs, and communicating solutions through quotes and supporting materials. The Solutions Engineer will own project opportunities, manage stakeholders, and ensure timely bid delivery, acting as a key liaison between sales and other departments.

Requirements

• Bachelor's degree in engineering or related disciplines
• Proficient in the use of AutoCAD and/or SolidWorks
• 5+ years in a related position having proven time management, organizational, team collaboration, problem-solving, and communication skills
• Extensive knowledge of Warehouse, Parcel, Automotive, and 3PL systems
• Understanding of all types of automation solutions such as conveying, ASRS, goods-to-person, sortation, palletizing, depalletizing, piece picking, automated vehicles, and industrial/collaborative robots.
• Must work 3 days a week onsite.

Responsibilities

• Identify and analyze customer requirements and needs, translating them into state-of-the-art solution designs that balance business needs with Mujin's product offerings.
• Ensure technical scoping is completed before proposal expectations are finalized to align scope, feasibility, and constraints early in the sales cycle.
• Identify customer automation requirements through discussions.
• Present company offerings clearly and understandably to customers, maintaining fluid conversations and documenting outcomes and next steps.
• Find solutions for technical issues with tenacity and grit.
• Evaluate designs based on cost, value, functionality, requirements, and risks.
• Provide layouts using AutoCAD at a professional level.
• Provide analysis on customer data, identifying and breaking down system flows.
• Be reliable, provide timely responses, and consistent follow-up.
• Provide documentation on product and solutions proposals.
• Provide documentation and support on department operating procedures.
• Create proposal estimates (ROM, Budgetary, and Firm) with attention to detail and accuracy of material and labor scope.
• Conduct early technical risk reviews covering layout feasibility, throughput constraints, gripper fit, payload limitations, vision system constraints, software scope, and site-specific constraints.
• Clearly identify and track what is known, what is missing, assumptions, dependencies, and blockers throughout each opportunity.
• Work with Salesforce, Wrike, and the company ERP system to maintain accurate opportunity records, including proposal status, open items, and required information from internal and external stakeholders.
• Write proposals and present them in an engaged, clear, and convincing manner to customers.
• Be obsessed with customer success and develop constructive working relationships with customers.
• Manage multiple sales projects simultaneously.

Benefits

• 100% Company paid Medical, Dental, Vision plus the option to buy-up some benefits beginning the 1st of the month after hire.
• 100% Company Paid Life Insurance & Voluntary Benefits.
• 100% Company Paid Long and Short Term Disability.
• 15 Paid Time Off (PTO) days beginning your 1st year.
• 11 Paid Holidays including (2) Floating Holidays.
• 401(k) Plan.
• Parental Leave Benefits.
• Health Savings Account (HSA) option with HDHP.
• Flexible Spending Account (FSA) options for Medical and Dependent Care.
• Referral Bonuses.
• Company Stock Options in many roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior