Senior Solutions Engineer

Kymeta • Redmond, WA

5d • $130,000 - $180,000

About The Position

Kymeta is seeking a U.S.-based Senior Solutions Engineer with commercial and/or military satellite communications experience to join its Customer Engineering Response (CER) team. CER provides post-sales Tier 3 technical support to Kymeta customers and partners. The role involves resolving complex, real-time customer problems while delivering strong customer service and supporting Kymeta’s electronically steered satellite communications technologies.

The engineer will work across customer support, field testing, system integration, documentation, and internal quality-improvement initiatives. The position requires maintaining technical relationships with Kymeta teams, customers, and partners and contributing customer insights to Product and Engineering. This is an Engineering Individual Contributor role reporting to the Sr Dir, Global Post Sales Support. Candidates local to the Seattle, Washington region are preferred. Travel to customer locations, meetings, and events is expected, up to 25%.

Requirements

• Bachelor’s degree in computer science, Computer Information Systems, Electrical Engineering, Physics, or another applicable field from an accredited university.
• At least 5 years of experience in commercial and/or military SATCOM on-the-move systems, VSAT configurations, satellite network configurations, and modem technology, including setup, operations, and troubleshooting.
• At least 5 years of direct customer support experience, including training in a classroom or online setting, preferred.
• CCNA-level experience with networking technologies, routing, switching, and protocols.
• Experience with complex, multi-domain network architectures using established and emerging networking approaches.
• Working knowledge of SATCOM networks, including DVB-S2, DVB-S2X, SCPC, mesh, hybrid mesh, CDMA, TRANSEC, and associated terminal components.
• Excellent analytical skills, particularly in engineering design and problem solving.
• Strong oral, written, and presentation communication skills.
• Experience with CAN networking, wireless networking protocols such as BLE Mesh and Wi-Fi, 6LoWPAN, commercial cellular technologies including IMS, EPC, and VoLTE, network compression techniques, and network security.
• Highly proficient with Microsoft Office products.

Nice To Haves

• Experience with iDirect Evolution/Velocity, ViaSat Arclight, Comtech UHP satellite networks.
• Experience with iDirect products, including OpenAMIP.
• Ability to develop small-scale projects and internal productivity tools in Python or Matlab.
• Experience using Salesforce and Atlassian applications such as Jira, Confluence, and Bitbucket.
• Previous military experience.
• Industry-recognized IT certifications from organizations such as Cisco or CompTIA.

Responsibilities

• Support escalated customer service issues involving deployed Kymeta products, including leading and participating in on-site and remote troubleshooting with customers, partners, NOC teams, and field engineers.
• Define and participate in processes that support cross-team, data-driven engineering responses to customers and opportunity realization.
• Represent CER in customer excellence, product improvement, training, and other internal initiatives, providing a programmatic voice-of-the-customer perspective to Product and Engineering.
• Contribute as a subject matter expert to customer-facing documentation, including installation instructions, Product Notices, and user manuals.
• Travel to customer locations, meetings, and events, up to 25%.
• Develop small-scale projects and internal productivity tools in Python or Matlab, as desirable.

Benefits

• Choice between two medical plan options
• Flexible Spending and Health Savings Accounts
• Vision and dental coverage
• Life and AD&D coverage
• Employee Assistance Program
• 401(k)
• Paid time off
• Exempt employees receive flexible PTO and 12 paid holidays per year.
• Nonexempt employees receive 15 vacation days, 7 sick days, and 12 paid holidays per year.
• Annual target bonus of 10%
• Stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior