Senior SharePoint LMS Analyst
About The Position
The Senior SharePoint LMS Analyst builds and administers content, learning pathways, and change management activities that support adoption of AI tools across the enterprise. The work supports training and change efforts to build AI skills and maturity at scale. The role creates, manages, and maintains content on AI tool SharePoint sites and administers training programs on enterprise Learning Management System (LMS) platforms and analytics tools, using SharePoint Online, LMS tools, Microsoft 365 Copilot, and related collaboration tools to provide an intuitive, accessible, high-impact learning experience. The position may be performed remotely from anywhere within the U.S., subject to UnitedHealth Group’s Telecommuter Policy.
Requirements
- At least 5 years of experience designing, building, and managing content for SharePoint Online sites and repositories.
- At least 5 years of experience administering training programs on enterprise LMS platforms, including data reporting and analytics.
- At least 5 years of experience developing knowledge/content management strategies focused on online/live training content, self-directed learning design, and learning pathway construction.
Nice To Haves
- Practical experience with enterprise AI technologies and tools, including Microsoft 365 Copilot and generative AI solutions.
- Knowledge of agentic AI solutions for evolving digital user experience and information delivery.
- Demonstrated ability to establish information architecture, taxonomy, and content governance standards across large enterprise environments.
- Strong communication, facilitation, and relationship-building skills across a matrixed organizational structure.
- Experience supporting technology adoption, change management, employee engagement, or enterprise learning initiatives.
- At least 3 years of experience analyzing online tool metrics, feedback data, and adoption telemetry to improve community participation and user experience.
- At least 5 years of experience with Microsoft 365 collaboration tools, including Microsoft Teams, Power Automate, SharePoint Online, and Viva Engage.
Responsibilities
- Use enterprise-approved AI tools to streamline workflows, automate tasks, and continuously improve learning and content administration operations.
- Evaluate emerging trends to inform solution design, platform optimization, and learning innovation.
- Administer, maintain, and optimize SharePoint Online sites, pages, permissions, lists, and content repositories supporting training selection and enrollment tools.
- Administer, manage, and report on learning events and training programs using enterprise LMS platforms and data analytics tools.
- Create, curate, publish, and update site content, including learning pathways, announcements, success stories, self-directed learning resources, and FAQs.
- Develop and enforce information architecture, taxonomy, metadata, and content governance standards across collaboration platforms.
- Partner with AI productivity tool teams and business stakeholders to align content and training engagements with change management, employee engagement, and adoption goals.
- Monitor communities, participation trends, adoption metrics, and user feedback to gather business intelligence and improve programs.
- Connect training engagements with community platforms such as Viva Engage and Microsoft Teams to support online discussions, answer questions, and encourage peer-to-peer knowledge sharing.
- Identify agentic and automated tool solutions to simplify use, improve information access, and enhance the user experience.
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
