Senior Services Supervisor Internal Applicants Only

Housing Opportunity Com • Silver Spring, MD

2d • Hybrid

About The Position

The Housing Opportunities Commission of Montgomery County (HOC) is seeking a Senior Services Supervisor to join their Resident Services Department. This role involves directly supervising a team of Senior Services Specialists and Senior Nutrition Aides, overseeing their day-to-day efforts, and analyzing their performance. The supervisor will provide guidance, encouragement, and tools for staff to excel, conduct site visits, and support staff in integrating best practices for supporting older adults. This position also assists the Housing Stability Manager with implementing strategies, programs, and special initiatives for older adults, identifying partnerships, resources, and services in areas such as health, social services, nutrition, socialization, and transportation. The role also involves facilitating agreements and paperwork for partnerships. This is a hybrid position, with eligibility for remote work after a 6-month probation period.

Requirements

• At least seven (7) years of substantial and demonstrable experience in the field of Social Work, Social Services, Human Services, or a related field
• Capacity to effectively lead and supervise a team
• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology or a related field
• Excellent interpersonal skills, cultural humility, and the ability to engage sensitively and constructively with department and agency leadership
• Exceptional oral communication skills including comfort with speaking publicly in a variety of settings and ability to articulate complex ideas clearly and persuasively
• Effective written communication skills including experience with preparing reports, briefings, and other written content
• Ability to work independently, meet deadlines and exercise good judgment
• Knowledge of program development, implementation and evaluation
• Exceptional leadership skills with the ability to coach and guide staff
• Considerable knowledge of Social Work/Social Service practices and programs
• Knowledge of subsidized housing programs
• Advanced knowledge of Microsoft Excel, Word, and PowerPoint

Nice To Haves

• An equivalent combination of education and experience may be accepted.

Responsibilities

• Directly supervise nine (9) Senior Services Specialists and three (3) Senior Nutrition Aides
• Oversee staff’s day-to-day efforts and analyze staff’s performance regularly to ensure level of effort meets the standards established for the division
• Provide the guidance, encouragement, and tools needed for staff to excel in their roles
• Conduct site visits to meet with staff and observe work performance
• Support staff with integrating best practices for supporting older adults in their daily work ensuring that seniors are being served proficiently
• Perform administrative duties such as approval of timecards, completion of performance evaluations, etc.
• Assist the Housing Stability Manager with implementing strategies, programs, and special initiatives for older adults
• Identify partnerships, resources, and services for older adults in the areas of health, general social services, nutrition, socialization transportation, etc.
• Assist the Housing Stability Manager with establishing partnerships for older adults including facilitating agreements and other related paperwork; as well as partner meetings.

Benefits

• HOC is an equal opportunity employer committed to diversity and inclusion in the workplace.
• HOC promotes a drug-free workplace.
• HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment.
• Selected applicants will be required to submit to pre-employment drug and alcohol screening.
• Employment is contingent upon drug and alcohol test results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager