Telecommunications Supervisor (INTERNAL APPLICANTS ONLY)

City of Missouri City•Missouri City, TX

4d•Onsite

About The Position

The City of Missouri City, proudly known as the “Show Me City,” is seeking a qualified candidate for a full-time Telecommunications Supervisor position within the City of Missouri City’s Police Department. This individual is responsible for supervising the dispatch of police, fire, and other personnel to emergency and non-emergency calls for service within the city limits and extraterritorial jurisdiction. Additional duties include operating state and nationwide computer systems, maintaining records, logs, and filing systems, interfacing with other City employees and citizens, and providing telecommunications training services.

Requirements

High school diploma or GED required
Minimum of three (3) years with Missouri City Police Department in dispatch.
One (1) year of supervisory or lead experience preferred
Must possess or be able to obtain required certifications for public safety communications: Telecommunicator Certification (TCOLE)
Knowledge of Computer-Aided Dispatch (CAD) systems and public safety radio communications
Familiarity with Texas Crime Information Center (TCIC), National Crime Information Center (NCIC), and TLETS systems preferred
Ability to operate multi-line telephone systems, TDD/TTY equipment, and other emergency communications tools
Strong organizational, communication, and interpersonal skills
Ability to work under pressure in emergency situations and make sound decisions quickly
Ability to work rotating shifts, including nights, weekends, holidays, and be subject to 24-hour recall
Must successfully pass background check, polygraph, and any other required pre-employment screenings

Nice To Haves

One (1) year of supervisory or lead experience preferred
Familiarity with Texas Crime Information Center (TCIC), National Crime Information Center (NCIC), and TLETS systems preferred

Responsibilities

Assists citizens by gathering information using multi-channel phone systems, TDD/TTY equipment, and other communications systems
Answers 911 and non-emergency calls for Police, Fire, EMS, and other services
Utilizes Computer-Aided Dispatch (CAD) systems to enter, retrieve, and process call information
Processes and routes calls in accordance with departmental policies and procedures
Maintains continuous radio communications with Police and Fire personnel
Relays and broadcasts critical information based on service needs and call priority
Supervises telecommunications personnel by establishing performance goals, evaluations, and expectations
Enforces departmental policies, procedures, and rules
Issues written and verbal commendations and disciplinary actions as appropriate
Communicates procedural updates and organizational changes to staff
Prepares and submits weekly operational reports
Maintains employee timesheets, schedules, and attendance records
Drafts memos and written correspondence
Reports equipment malfunctions and orders supplies as needed
Maintains and updates procedural manuals and documentation
Enters and maintains accurate data within departmental systems
Provides information and assistance to the public and other City departments
Processes faxed and electronic documents as required
Researches and coordinates continuing education opportunities for staff
Oversees new hire training programs and instructional materials
Maintains accurate training records and documentation
Provides supervisory support to the Telecommunications Division
Assists with administrative functions related to Texas Crime Information Center (TCIC) and TDD/TTY systems
Conducts monthly quality assurance reviews of dispatch operations
Tracks, analyzes, and prepares reports on quality assurance data
Assists the Dispatch Manager with validations and assigned directives
Serves as Terminal Agency Coordinator in the absence of the Dispatch Manager for TLETS and TCIC/NCIC systems
Represents the City in coordination with the Greater Harris County 9-1-1 Emergency Network in the absence of the Dispatch Manager
Assists with Emergency Management operations during disasters and critical incidents
Must be able to work any shift, including nights, weekends, and holidays
Subject to 24-hour recall
Performs other duties as assigned to support the efficient operation of the Dispatch Center