Operations Specialist - INTERNAL APPLICANTS ONLY

Core Transit•Gypsum, CO

3d•Hybrid

About The Position

At Core Transit, our success is driven by the dedicated employees who keep our system moving every day. We’re proud to support career growth from within and to offer opportunities for team members who are ready to take the next step, expand their skill set, and continue contributing to Core Transit’s impact across Eagle County. If you’re looking to grow your career while remaining an essential part of the organization you already help make successful, we encourage you to consider this opportunity. We’re now seeking a dedicated Operations Specialist combining the duties of a Core Transit Dispatcher as well as the Road Supervisor responsibilities, this position supervises daily transit operations to ensure safe, friendly, and efficient delivery of transit services, including oversight of day-to-day scheduling, routing, bus operators, and equipment. If you are a proactive, detail-oriented individual who thrives in a dynamic environment, we would love to have you on our team.

Requirements

1 year in transportation required.
Ability to manage teams and resolve conflicts; supervisory experience preferred.
High school diploma required.
Must currently possess a CDL
A pre-employment drug screening is required for this position.
Drug and alcohol testing guidelines as set forth by the US Department of Transportation and Federal Transit Administration will be followed during the employment period.
Currently Employed by Core Transit.
Awareness of occupational hazards and safety practices and procedures.
Familiarity with principles and techniques for motivating and supervising the work of others.
Familiarity with transit system operating rules and regulations.
Understands principles, practices, rules, and regulations of Federal and State agencies as they pertain to hours of service, drug and alcohol use and testing, and ADA service.
Knowledge of transit system routes and schedules, as well as State, County, and local area geography; location of major activity centers and services.
Knowledge of Core Transit, Eagle County, State, and Federal principles, practices, rules, and regulations of transit operations.
Understands occupational hazards and safety practices and procedures.
Ability to communicate effectively, both orally and in writing.
Ability to accurately maintain reports and records.
Significant ability to concentrate and pay close attention to detail.
Ability to ascertain where any route will be at any given time and how all routes intersect and relate to each other

Responsibilities

Provides effective leadership for bus operators in support of our daily transit service, including supervision of up to 30 transit employees at any one time.
Responsible for overseeing complex daily operations including coordination of work shift assignments, daily schedules, availability of safe and well-maintained equipment, and responsiveness to daily issues.
Travels all areas of the bus system to assess the condition of roads and bus stops/shelters. Proactively identifies hazards and traffic issues and relays this information to those who may be impacted.
Responsible for resolving problems in the field such as route deviation, passenger issues, customer conflict, breakdowns, bus exchanges, and accidents. Communicates with management staff regarding these issues and their resolution as appropriate.
Has direct contact with operators during routes to assist with driver requests. Conducts field inspections as necessary.
Leads, instructs and directs in areas of safe driving practices and customer service.
Monitors each employee’s daily work and coordinates activities to ensure that work is performed efficiently and according to appropriate guidelines and procedures.
Leads, coaches, and mentors transit operators.
First point of contact for assessing operator fitness for duty in accordance with DOT regulations and standards, including DOT regulations for drug and alcohol testing.
Maintains effective working relationships with employees, members of the general public, and local government agencies/officials throughout the service area.
Maintains awareness of the location of all fleet vehicles and communicates with Fleet Asset Supervisor and maintenance providers as necessary.
Analyzes ridership, scheduling, and route trends and regularly relays this information to the Operations & Demand Response Supervisor. Assists with development of future schedules and route construction.
Investigates passenger complaints and accidents involving transit vehicles. Ensures that appropriate information is compiled and assists vehicle operators in preparation of accident reports. Verifies that all paperwork submitted is fully compliant including but not limited to accident and incident reports. Works with local law enforcement at accident/incident scenes to ensure accurate transfer of information and clearance.
Coordinates the administering of drug and alcohol testing in the event of an accident, incident, or reasonable suspicion as required by federal and Core Transit guidelines.
Provides information to other departments, agencies, and the general public regarding route, traffic, and policy changes.
May fill in to cover shifts, runs, or other positions as necessary to ensure continual operations of the system.
Responsible for overseeing the availability of safe well-maintained equipment; this may require performing minor repairs to buses/bus equipment including but not limited to destination signs, headlights, wipers and mirrors.
Observes safety and security procedures, uses equipment and materials safely, and reports potentially unsafe conditions.
Serves the community by demonstrating Core Transit mission and core values and following relevant policies and procedures.
Other duties as assigned