Senior ServiceNow Developer - SecOps/OT

West Monroe•Los Angeles, NY

About The Position

West Monroe is seeking a Senior ServiceNow Developer to help clients modernize Security Operations (SecOps) and Operational Technology (OT) workflows on the ServiceNow platform. This role serves as a technical leader on complex engagements, defining scalable ServiceNow architectures and delivering solutions through hands-on implementation. Candidates should have deep implementation experience in either SecOps or OT; experience across both is highly valued. The role partners with industry and functional domain experts and client stakeholders to deliver outcomes-focused solutions. The developer leads technical workstreams, owns technical quality, mentors developers and consultants, and contributes to the practice’s ServiceNow capabilities, knowledge sharing, recruiting, and thought leadership. The role uses AI and automation tools to accelerate analysis and delivery while applying sound judgment to validate outputs. Travel of 25–50% is required, as is permanent U.S. work authorization without sponsorship. The listed annual salary ranges vary by location: Seattle or Washington, D.C., $127,700–$150,200; Los Angeles, $133,800–$157,300; New York City or San Francisco, $139,800–$164,500; and locations not listed, $121,600–$143,000. Individual salaries depend on factors including geography, experience, skills, education, and internal equity. Benefits include medical, dental, vision, and basic life insurance; a 401(k) plan; an employee stock ownership program; annual bonus eligibility; unlimited flexible time off; ten paid holidays; and eligibility for ten weeks of paid parental leave upon hire.

Requirements

At least 4 years of experience developing and configuring solutions on the ServiceNow platform.
Deep hands-on implementation experience in at least one specialty: ServiceNow Security Operations, including Security Incident Response, Vulnerability Response, or Threat Intelligence; or ServiceNow Operational Technology, including Operational Technology Manager/data modeling, OT Vulnerability Response, or OT Incident Management.
Working familiarity with the adjacent Security Operations or Operational Technology domain, and ability to collaborate with specialists across security, IT operations, and industrial operations.
Experience with CMDB configuration items and relationships, asset or CI data imports, reconciliation, CSDM concepts, and data-quality considerations affecting prioritization and workflow outcomes.
Experience designing integrations using IntegrationHub, REST/SOAP APIs, ETL, Service Graph Connectors, or related ServiceNow integration patterns.
Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
Ability to travel 25–50%.
Ability to work permanently in the United States without sponsorship.
Commitment to inclusion and diversity, and openness to new ideas and perspectives.

Nice To Haves

Hands-on ServiceNow delivery experience across both SecOps and OT, particularly where vulnerability or incident workflows cross IT and industrial environments.
Experience in utilities, manufacturing, energy, transportation, life sciences, or other critical-infrastructure and asset-intensive environments.
ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant Security Incident Response, Vulnerability Response, or Data Foundations implementation certifications.
Experience incorporating AI tools into day-to-day delivery workflows while assessing accuracy, security, bias, and output quality.

Responsibilities

Lead ServiceNow Security Operations and Operational Technology development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
Design and configure Security Operations solutions, including Security Incident Response, Threat Intelligence, Vulnerability Response, Unified Security Exposure Management, Security Posture Control, and Configuration Compliance.
Integrate vulnerability scanners, SIEM and SOAR platforms, and other enterprise systems using Service Graph Connectors, IntegrationHub, and certified integrations where applicable.
Design and configure Operational Technology Manager, OT Vulnerability Response, OT Incident Management, Industrial Workspace, and related OT workflows.
Model OT devices, sites, equipment, production-process context, configuration items, and relationships using CMDB/CSDM patterns to support asset criticality, reporting, and remediation prioritization.
Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
Own technical quality through design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive delivery-risk management.
Use AI and automation tools to accelerate analysis, improve delivery efficiency, and support client outcomes, validating outputs with sound judgment.
Mentor developers and consultants and build ServiceNow SecOps and OT technical capabilities across the practice.
Stay current on ServiceNow platform capabilities and contribute to internal knowledge sharing, recruiting, and thought leadership.