Senior ServiceNow Developer
About The Position
This role involves providing tool and process solution recommendations, performing operational administrative tasks, and configuring/developing on the ServiceNow instance. The developer will participate in Continual Service Improvement activities, the configuration of new applications, and collaborate with teammates for platform consistency. Responsibilities also include managing stakeholder feedback meetings, participating in Agile and SAFe ceremonies, assisting with report configuration, and directly supporting ServiceNow implementation in a Cloud environment. The role requires partnering with leadership to drive ServiceNow implementation, evaluating and defining the ServiceNow roadmap, preparing and executing test cases, configuring data integrations, and performing system and integration testing.
Requirements
- Experience developing test scripts and plans
- Candidate must be able to handle a fast paced environment and multitask
- Experience working on an agile team
- Minimum of 7 years hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required
- Bachelor's degree in a Technical or Business field
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
- Experience in a Managed Services environment
- Working knowledge of configuration management and ITIL
- Experience designing ServiceNow architecture, data designs, or overall solution architecture implementer on a mature installation
- Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow
- Demonstrated experience assisting with ServiceNow configuration and deployment
- Effectively collaborate with other engineers remotely
- Self-motivated and able to work autonomously
Responsibilities
- Provides tool or process solution recommendations to customer, as needed
- Performs operational administrative tasks, as needed
- Configures and develops on the VAs instance of ServiceNow including routine changes or configuration adjustments as directed by the customer
- Participates in Continual Service Improvement activities, as required by customer demands
- Participates in the configuration of new applications or suites during planning, development, and rollout phases
- Collaborates with other teammates in support of platform consistency and upgradability
- Plans and manages meetings to solicit feedback from stakeholders, as needed
- Participates in Agile and SAFe® ceremonies and produces deliverables associated with the goals to deliver value
- Assists with report configuration and maintenance, as needed
- Directly support the implementation of ServiceNow in Cloud environment
- Partner with leadership to maintain and drive towards an aggressive and sustainable ServiceNow implementation
- Evaluate and work with the customer to define next phases of the ServiceNow roadmap
- Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts
- Configure and maintain data integrations between ServiceNow and other systems
- Perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application
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What This Job Offers
Job Type
Full-time
Career Level
Senior
