Senior Service Advisor/Assistant Service Manager

River Oaks Chrysler Jeep Dodge Ram • Lansing, IL

19d • $70,000 - $100,000 • Onsite

About The Position

The Ed Napleton Automotive Group is seeking a Senior Service Advisor/Assistant Service Manager at River Oaks Chrysler Dodge Jeep RAM. This role works with the Service Director to help drive team results and meet department objectives. The position also serves as a liaison between customers and technicians by presenting vehicle repair recommendations, supporting customers in the Service Lane, and offering suggestions to keep their vehicles in top shape.

The Ed Napleton Automotive Group is affiliated with more than 25 new-vehicle brands and over 50 dealerships across seven states, with more than 3,500 employees nationwide. The company describes itself as one of the largest automotive groups in the country and offers growth opportunities.

Requirements

• Exceptional customer service skills.
• Ability to learn and use technology.
• Previous automotive Service Advisor or Service Manager experience.
• Willingness to undergo a background check in accordance with local laws and regulations.
• Must be at least 18 years old to comply with the company driving policy.

Nice To Haves

• Chrysler, Dodge, Jeep, or RAM experience.

Responsibilities

• Work with customers to ensure all vehicle maintenance needs are met and addressed.
• Write repair orders with transparent cost and time estimates.
• Communicate with customers promptly and keep them updated throughout the service process.
• Communicate frequently with technicians and Parts to support timely completion of work.
• Maintain a positive attitude and strong work ethic with customers and co-workers.
• Use fixed operations technology.
• Work with the Service Director to help drive team results and meet department objectives.
• Present vehicle repair recommendations and provide service suggestions to help customers keep vehicles in top shape.

Benefits

• Potential pay range of $70,000–$100,000+ per year, including incentive-based pay.
• Medical, dental, and vision insurance.
• 401(k).
• Paid vacation and sick time.
• No-cost, no-debt college degree from Strayer University.
• Paid training.
• Discounts on products, services, and vehicles.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed