Senior Service Advisor

Classic Collision • Seattle, WA

1d

About The Position

Classic Collision is hiring a Collision Estimator to serve as the customer’s primary point of contact throughout the vehicle repair process, from drop-off through delivery. The role prepares estimates for customers and insurance partners in accordance with manufacturer and company guidelines, works with insurers on customer claims, and keeps customers informed about repair progress. The Collision Estimator also coordinates with technicians to identify all damage, supports customer satisfaction standards, and completes a quality inspection before vehicle delivery. The position may include other related duties as assigned.

Classic Collision, established in 1983 in Atlanta, Georgia, says its mission is to bring safety, quality, integrity, and heart to every vehicle repair and customer interaction. The stated salary range is commission-based and dependent on expected sales volume and experience. The posting also describes competitive pay, benefits, and career advancement opportunities.

Requirements

• Must be at least 18 years of age.
• Valid driver's license required.
• Ability to provide clear, concise information in writing, by phone, and in person.
• Strong organizational skills.
• Successful completion of a background check is required.

Nice To Haves

• Prior collision estimating experience.
• Familiarity with CCC1 estimating systems.
• I-CAR or ASE certification.

Responsibilities

• Serve as the primary point of contact for customers throughout the repair process, from vehicle drop-off through delivery.
• Prepare estimates for customers and insurance partners according to manufacturer and Classic Collision guidelines.
• Work with insurance companies to manage customer claims and support a positive customer experience.
• Keep customers informed about the repair process.
• Coordinate with technicians to confirm all aspects of vehicle damage are identified.
• Maintain customer satisfaction scores according to company standards.
• Perform a quality inspection before delivering the vehicle to the customer.
• Perform other related duties as assigned.

Benefits

• Paid weekly.
• Continuous training.
• Supportive team culture.
• Company match 401(k).
• Medical, dental, and vision coverage.
• Paid time off.
• Six paid holidays.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed