Senior Automotive Service Advisor

Silver Lake Auto & Tire Centers • Oconomowoc, WI

1d • $80,000 - $100,000

About The Position

The Service Advisor supports a growing customer base by delivering a customer-focused automotive service experience. The role involves communicating with customers throughout the service process, recommending appropriate services, preparing accurate estimates, and coordinating with the team to complete service and daily tasks. The company describes itself as employee-first, with a focus on team member appreciation, professional growth, technology, training, and exceptional customer experiences.

Requirements

• At least 5 years of direct service writing experience.
• Valid driver’s license.
• Maintain a clean, professional, and safe work area and appearance.
• Embrace technology.
• Bring a high level of energy, a positive attitude, and a commitment to excellence.
• Be eager to learn, help, and improve through coaching.

Responsibilities

• Greet customers and develop rapport through face-to-face and phone interactions.
• Obtain customer and vehicle information.
• Facilitate customer communication during vehicle drop-off, service updates, and check-out.
• Determine and recommend appropriate services using a customer-focused approach.
• Prepare complete and accurate labor and parts cost estimates.
• Work with the team to complete service and daily tasks.
• Use current technology to support communication and workflow.

Benefits

• Competitive compensation of $80,000–$100,000.
• Health, vision, and dental plans for individuals and families.
• Generous paid time off.
• Paid holidays.
• 401(k) with an aggressive employer match starting after 60 days.
• Paid training.
• ASE reimbursement.
• Career pathing and advancement opportunities to Service Manager.
• Friends, family, and employee discounts.
• Paid uniforms.
• Team member appreciation and recognition events.
• Award-winning workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed