Senior Automotive Service Advisor

Silver Lake Auto & Tire Centers • Oconomowoc, WI

23h

About The Position

The Senior Automotive Service Advisor supports a growing customer base by delivering a customer-focused service experience and coordinating communication and workflow throughout automotive repairs. The role involves working directly with customers, preparing accurate estimates, recommending appropriate services, and collaborating with the team to complete service and daily tasks. The position is based at one of the company’s locations in the Brookfield, Grafton, Hartland, Muskego, New Berlin, or Oconomowoc area. The schedule is Monday through Friday, 7:00 a.m. to 5:30 p.m., with weekends closed. The stated compensation is $80,000–$100,000.

Requirements

• At least 5 years of direct service-writing experience.
• Valid driver’s license.
• Maintain a clean, professional, and safe work area and appearance.
• Embrace technology.
• Bring a high level of energy, a positive attitude, and a commitment to excellence.
• Be eager to learn, help, and improve through coaching.

Responsibilities

• Greet customers and build rapport through face-to-face and phone interactions.
• Obtain customer and vehicle information.
• Coordinate customer communication during drop-off, service updates, and checkout.
• Determine and recommend appropriate services using a customer-focused approach.
• Prepare complete and accurate estimates for labor and parts.
• Work with the team to complete service and daily tasks.
• Use current technology to support communication and workflow.

Benefits

• Health, vision, and dental plans for individuals and families.
• Generous paid time off.
• Paid holidays.
• 401(k) with an aggressive match beginning after 60 days.
• Paid training.
• ASE reimbursement.
• Career pathing and advancement opportunities to Service Manager.
• Friends, family, and employee discounts.
• Paid uniforms.
• Team member appreciation and recognition events.
• Award-winning workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed