Senior Scrum Master

1-800-FLOWERS.COM, INC. • Jericho, NY

5h • $120,000 - $145,000

About The Position

1-800-Flowers.com, Inc. is seeking a Senior Scrum Master for its Enterprise Technology team, with a focus on ecommerce. The role leads core Journey Teams working on ecommerce platforms, mobile apps, and data management. The Senior Scrum Master manages Scrum Masters and their Journey Teams, and guides technical and non-technical teams in applying Scrum principles and practices.

This position takes a servant-leader approach to help teams self-organize and continuously improve. It facilitates Agile execution across multiple Scrum Teams, supports Product Owners with backlog development and prioritization, tracks sprint and feature completion, and identifies metrics for team performance and backlog health. The role also removes and escalates impediments, facilitates Agile ceremonies, coaches teams, helps ensure work meets the Definition of Done, and leads scrum-of-scrums to manage cross-team dependencies.

The Senior Scrum Master plans, leads, and delivers complex, mission-critical ecommerce solutions. The role collaborates with business stakeholders, Product Owners, and technology teams to align execution, define scope and delivery requirements, communicate schedules, resolve conflicts, and improve the delivery model.

Requirements

• 4–7 years of experience as a Scrum Master, leading technical and non-technical teams in an Agile environment.
• Experience managing multiple Scrum teams.
• Knowledge of Agile methodologies and frameworks such as Scrum, Kanban, and XP.
• Experience delivering ecommerce projects from frontend through backend.
• Good understanding of technical web environments and the code release lifecycle.
• Experience working with Jira.
• Strong Microsoft Office and Microsoft Project skills.
• Strong prioritization and organizational skills.
• Ability to hold oneself and others accountable for delivering results.
• Excellent written and verbal communication, presentation, and listening skills, including explaining complex technical information clearly to technical and non-technical audiences.
• Ability to communicate effectively and build collaborative relationships at all organizational levels.
• Project management skills, including the ability to multitask and manage multiple projects in a cross-functional environment.
• Knowledge and understanding of business needs, and ability to establish and maintain customer trust and confidence.
• Ability to lead and motivate teams to apply skills and techniques to solve dynamic problems.
• Positive attitude, high energy level, and ability to work in a fast-paced, high-effort, dynamic work environment.

Nice To Haves

• Bachelor's degree in Computer Science, Business, Engineering, or a related discipline with an IT focus.
• Certified Scrum Professional (CSP).
• Experience in a dynamic high-technology environment.

Responsibilities

• Manage Scrum Masters and their Journey Teams.
• Lead Agile development teams and ensure activities follow Scrum Framework principles.
• Help teams self-organize and adopt continuous improvement practices using a servant-leader approach.
• Identify and remove impediments so assigned sprints and projects can be completed on time; track and report daily schedules.
• Work with Product Owners to align Scrum Team execution.
• Facilitate Agile execution and track feature completion across multiple Scrum Teams.
• Support Product Owners in creating, refining, and prioritizing user stories in product backlogs.
• Create metrics to measure and report team performance, backlog health, and continuous improvement.
• Arrange and facilitate daily stand-ups, sprint planning, demos, and retrospectives, and ensure appropriate inspection and use of Agile processes.
• Escalate impediments and assist with their resolution to support timely sprint delivery.
• Coach assigned and other Scrum Teams on Agile practices and methods.
• Ensure team work follows the Definition of Done, including writing and executing test scripts to validate user stories.
• Lead scrum-of-scrums to manage and remediate dependencies across product and application teams.
• Plan, lead, and deliver complex, mission-critical ecommerce solutions.
• Facilitate conflict resolution in accordance with Scrum values of openness, honesty, and respect.
• Communicate needs and schedules to business stakeholders and technology teams, and ensure plans and standards are followed.
• Work with Business and Development to agree on scope, cost estimates, constraints, timescales, and resource requirements for deliverable increments.
• Analyze recurring themes in lessons learned and recommend opportunities to improve the delivery model.
• Perform other duties, assignments, and projects as assigned by executive management.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance
• Comprehensive and competitive health, wellness, and additional benefits for eligible full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed