Senior Salesforce Consultant, Functional Transformation
About The Position
The Senior Salesforce Consultant, Functional Transformation works on Deloitte’s Sales & Service team within its Customer practice. The role helps organizations improve customer relationships and experiences by translating business needs into Salesforce capabilities. It involves discovery and stakeholder engagement, process analysis and design, requirements and backlog management, Salesforce functional design, testing, release readiness, and adoption support. The consultant works with product owners and cross-functional Salesforce teams, facilitates Agile ceremonies, and supports delivery of capabilities aligned with the product vision. The position is part of Deloitte’s Government & Public Services practice and supports sales and service experiences, capabilities, and architectures for client organizations.
Requirements
- Bachelor’s degree.
- Salesforce Certified Platform Administrator.
- At least 4 years of Salesforce and business systems experience, including Salesforce Sales Cloud and Service Cloud solution design, Salesforce implementation, administration, and application configuration.
- At least 1 year of experience delivering federal applications, facilitating discovery workshops and stakeholder interviews, and documenting future-state processes.
- At least 1 year of experience translating business needs into prioritized Salesforce functional requirements, epics, user stories, and acceptance criteria, and using Jira to manage backlogs with business and technical teams.
- At least 1 year of experience developing test scenarios and test scripts, coordinating user acceptance testing, and supporting release readiness.
- Ability to travel 0–25% on average, depending on the work and clients served.
- Legally authorized to work in the United States without employer sponsorship now or in the future.
- Active Secret clearance.
- Ability to work independently and collaboratively.
- Effective written and verbal communication skills.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Ability to lead projects or workstreams.
- Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
- Strong interpersonal skills and professional demeanor.
- Ability to meet deadlines and provide clear guidance to others.
Nice To Haves
- Experience supporting customer relationship management (CRM) solutions and external-facing industry portals.
- Experience supporting adoption through product demonstrations, process documentation, training, and go-live activities.
- Experience partnering with Salesforce architects, administrators, developers, UX, and QA teams during product delivery.
- Experience using Anthropic Claude Code.
Responsibilities
- Lead discovery workshops and stakeholder interviews to define industry-engagement needs, document current-state processes, and establish desired outcomes.
- Document future-state processes and translate findings into prioritized Salesforce functional requirements, epics, user stories, and acceptance criteria.
- Refine the Salesforce backlog with product owners and program stakeholders.
- Partner with Salesforce architects, administrators, developers, UX, and QA teams to deliver capabilities aligned with the product vision.
- Advise on Salesforce Sales Cloud and Service Cloud configuration and functional design, including workflows, automation, permissions, and reporting.
- Develop test scenarios and test scripts, coordinate user acceptance testing, and support release readiness.
- Facilitate Agile ceremonies and track decisions, risks, dependencies, and blockers.
- Support adoption through demonstrations, process documentation, training, and go-live activities.
Benefits
- Broad range of employee benefits.
- Potential eligibility for a discretionary annual incentive program, subject to the program rules and applicable factors.
- Opportunities for professional development, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
