Salesforce Delivery & Functional Transformation Senior Manager - Agentforce

Accenture•St. Louis, MO

4d•$112,900 - $302,400

About The Position

Accenture is hiring a Senior Delivery and Transformation Leader to lead the design, solutioning, and delivery of Agentforce-powered business transformations for enterprise clients. The role combines AI, Salesforce, business process transformation, and consulting delivery. The leader engages with client executives, shapes Agentforce solutions, leads functional workstreams, and drives adoption of AI-enabled operating models across Sales, Service, Revenue Operations, and Customer Experience. As a trusted advisor and delivery leader, this person translates business challenges into scalable Agentforce use cases and measurable business outcomes. The role leads functional design and delivery of Agentforce implementations and AI-powered transformation programs; defines agent use cases, workflows, business processes, governance models, and operating frameworks; partners with technical architects and engineering teams; and drives value realization, adoption, and outcomes after deployment. It also assesses and redesigns business processes, leads Revenue Operations and go-to-market transformations, advises clients and supports sales pursuits, and develops reusable delivery assets and team capabilities.

Requirements

At least 7 years of experience in consulting, business transformation, or Salesforce delivery.
At least 5 years of experience leading enterprise Salesforce programs and working directly with clients.
At least 5 years of experience with Sales Cloud, Service Cloud, and business process transformation.
At least 7 years of experience translating business requirements into scalable technology solutions.
At least 5 years of experience facilitating workshops, delivering executive presentations, and driving stakeholder alignment.
Bachelor’s degree or equivalent (minimum 12 years) of work experience; applicants with an associate’s degree must have at least 6 years of work experience.

Nice To Haves

Agentforce Certification.
Data Cloud Certification.
Salesforce Administrator or Advanced Administrator Certification.
Experience with Revenue Operations (RevOps), Sales Operations, or Customer Operations.

Responsibilities

Lead functional design and delivery of Agentforce implementations and AI-powered transformation programs.
Define agent use cases, workflows, business processes, governance models, and operating frameworks.
Partner with technical architects and engineering teams to ensure successful solution delivery.
Drive value realization, adoption, and business outcomes after deployment.
Assess current-state processes and identify opportunities to use AI and automation.
Redesign sales, service, customer support, and operational workflows using Agentforce and Salesforce capabilities.
Develop future-state operating models to improve productivity, customer experience, and growth.
Lead transformations involving lead management, opportunity management, territory planning, routing, assignment, and Revenue Operations processes.
Apply expertise in intelligent routing and workflow optimization platforms such as LeanData.
Help clients optimize how work is prioritized, assigned, and actioned across teams and AI agents.
Facilitate executive workshops and discovery sessions.
Support sales pursuits through solutioning, demonstrations, value storytelling, and proposal development.
Partner with account teams to identify growth opportunities and expand Agentforce adoption.
Create reusable assets, methodologies, accelerators, and industry-specific Agentforce playbooks.
Coach and mentor consultants and analysts.
Help establish Agentforce delivery best practices across the Salesforce Business Group.