Salesforce Consultant, Functional Transformation

Deloitte • Arlington, VA

2d • $82,600 - $162,800

About The Position

As a Consultant, Functional Transformation on Deloitte’s Sales & Service team, you will help define and deliver Salesforce capabilities that support customer and service experiences. The role involves gathering stakeholder needs, documenting current- and future-state processes, translating business outcomes into functional requirements, and supporting Salesforce delivery from backlog management through testing, release readiness, and adoption.

You will work with product owners and program stakeholders and collaborate with Salesforce architects, administrators, developers, UX, and QA teams. The position is part of Deloitte’s Government & Public Services practice, which serves federal, state, and local government clients and public higher education institutions. The Sales & Service offering designs and implements the experiences, capabilities, and architectures needed to bring customer strategies to life. The role is based in Rosslyn, Virginia, and requires an active Secret clearance. Travel averages 0–25%, depending on the work and clients served.

Requirements

• Bachelor’s degree.
• Salesforce Certified Platform Administrator certification.
• At least 2 years of Salesforce and business systems experience, including Salesforce Sales Cloud and Service Cloud solution design, Salesforce implementation, administration, and application configuration.
• At least 1 year of experience delivering federal applications, facilitating discovery workshops and stakeholder interviews, and documenting future-state processes.
• At least 1 year of experience translating business needs into prioritized Salesforce functional requirements, epics, user stories, and acceptance criteria, and using Jira to manage backlogs with business and technical teams.
• At least 1 year of experience developing test scenarios and test scripts, coordinating user acceptance testing, and supporting release readiness.
• Ability to travel 0–25% on average, based on the work and clients served.
• Must be legally authorized to work in the United States without employer sponsorship now or in the future.
• Active Secret clearance.
• Ability to work independently and collaboratively.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.

Nice To Haves

• Experience supporting customer relationship management (CRM) solutions and external-facing industry portals.
• Experience supporting adoption through product demonstrations, process documentation, training, and go-live activities.
• Experience partnering with Salesforce architects, administrators, developers, UX, and QA teams during product delivery.
• Experience using Anthropic Claude Code.

Responsibilities

• Contribute to discovery workshops and stakeholder interviews to define industry-engagement needs, document current-state processes, and establish desired outcomes.
• Document future-state processes and translate findings into prioritized Salesforce functional requirements, epics, user stories, and acceptance criteria.
• Support the Salesforce backlog with product owners and program stakeholders.
• Partner with Salesforce architects, administrators, developers, UX, and QA teams to deliver capabilities aligned with the product vision.
• Engage in Salesforce Sales Cloud and Service Cloud configuration and functional design, including workflows, automation, permissions, and reporting.
• Develop test scenarios and test scripts, coordinate user acceptance testing, and support release readiness.
• Participate in Agile ceremonies and track decisions, risks, dependencies, and blockers.
• Support adoption through demonstrations, process documentation, training, and go-live activities.

Benefits

• Broad range of employee benefits.
• Potential eligibility to participate in a discretionary annual incentive program, subject to program rules and performance factors.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level