Salesforce Functional Analyst

Sysco

3d•Hybrid

About The Position

The Functional Analyst collaborates with the Product Owner or Platform Owner and the team to deliver user stories by configuring package software or performing other highly technical tasks in a timely manner and according to quality standards. The role provides functional analysis related to Mergers & Acquisitions, the domain/software RFP process, and product functionality. The analyst works with Product Owners and Business Partners to refine requirements and functionality, supports users through documentation and training, and helps improve system maintainability and stability. This is a hybrid position requiring on-site presence three to four days per week; the number of on-site days may increase based on business needs. Travel is listed as 0%.

Requirements

Bachelor's degree in Computer Science or equivalent.
2–4 years of experience in configuration, coding, and application development.
Basic understanding of Scrum, Lean, XP, Kanban, and other agile development techniques.
Basic knowledge of continuous integration and continuous delivery practices.
Salesforce Administrator certification is required.
Demonstrated agile-development mindset with strong customer focus and results orientation.
Effective interpersonal, teamwork, and collaboration skills.
Strong analytical and business problem-solving skills.
Strong communication and documentation skills.

Nice To Haves

Experience working in large organizations.
2–4 years of experience administering an enterprise Salesforce CRM system.
Understanding of standard Sales/CRM concepts and business processes, including prospecting, opportunity/lead management, sales reporting, and forecasting.
Salesforce.com Sales Cloud experience is strongly preferred.
Salesforce Advanced Administrator certification is preferred.

Responsibilities

Collaborate effectively with the agile team to configure package software when applicable.
Support the team in executing highly technical tasks according to the needs of stories during each iteration.
Ensure design and development standards are followed to minimize rework, and promote regularly tested, quality code.
Participate in daily stand-ups, sprint reviews, and retrospectives to report progress and identify and resolve impediments.
Complete documentation to communicate required information to deployment, maintenance, service, and business teams.
Provide production support and help reduce technical debt.
Develop customer relationships by listening to and understanding customers, anticipating and addressing their needs, and prioritizing customer satisfaction.
Develop documentation and provide training to users as appropriate.
Define potential improvements to resolve errors, prevent recurring problems, or improve system maintainability and stability.
Provide functional analysis for the domain/software related to Mergers & Acquisitions.
Provide functional analysis for the domain/software RFP process.
Serve as a product-functionality subject matter expert and work with the Product Owner and Business Partners to refine requirements and functionality.