Senior Salesforce Administrator

American Payroll Institute Inc • US,

1h • $92,000 - $115,000

About The Position

The Senior Salesforce Administrator manages the implementation, administration, and continuous improvement of Salesforce solutions for PayrollOrg (PAYO) and its affiliated companies. The role works closely with leadership and stakeholders to assess business needs, establish project requirements and implementation guidelines, and monitor the platform’s implementation and effectiveness. It operates in a deadline-driven, project-management environment and leads projects from planning through delivery, communicates proactively with users, and provides training to support adoption.

The position serves as the organization’s primary Salesforce system owner and subject matter expert. It oversees platform administration, configuration, customization, development and production support, data governance, and system reliability. The role also contributes to technology strategy, budgets, policies, project delivery, stakeholder communication, and the ongoing alignment of Salesforce capabilities with business goals.

Requirements

• At least 4 years of hands-on Salesforce administration experience, including experience in a senior or lead capacity.
• Bachelor’s degree in an information technology-related or business management field, or a combination of education and experience in a similar role.
• Salesforce Certified Administrator certification.
• Strong understanding of Salesforce data architecture, objects, relationships, and data quality and integrity best practices.
• Experience with Salesforce automation tools, including Flows, Process Builder, and Workflow Rules.
• Proficiency with data management tools such as Data Loader, Dataloader.io, or Workbench.
• Demonstrated project management, user communication, and training skills, including explaining technical concepts clearly to non-technical audiences.
• Experience managing, mentoring, and motivating teams.
• Experience leading projects and training users.

Nice To Haves

• Familiarity with Apex, SOQL, Visualforce, and/or Lightning Components.
• Experience with AppExchange packages and integrations with third-party platforms such as DocuSign, Conga, and Tableau CRM.
• Additional Salesforce certificates, such as Business Analyst, Platform Administrator, or Administrator II.

Responsibilities

• Serve as the primary system owner and subject matter expert for the organization’s Salesforce platform, ensuring alignment with business goals and operational excellence.
• Lead Salesforce administration, configuration, upgrades, user management, data integrity, and continuous improvement.
• Drive platform customization, including automation, user interface enhancements, security and access control, data models, and reports and dashboards.
• Oversee day-to-day Salesforce development and production support to ensure system reliability and performance.
• Collaborate with senior leadership and stakeholders to define the Salesforce roadmap, prioritize initiatives, and align technology solutions with strategic business objectives.
• Provide tiered technical support, customized user training, and documentation to maximize user adoption and platform utilization.
• Plan, manage, and deliver Salesforce projects and enhancements on schedule and within budget; maintain project plans, timelines, and stakeholder status updates.
• Communicate system changes, releases, and outages proactively, and develop ongoing training programs, guides, and communications.
• Identify and analyze functional issues and system enhancement opportunities in alignment with PAYO’s offerings and user experience goals.
• Act as a liaison between the Technology department and internal and external stakeholders.
• Evaluate technology options, costs, value propositions, and risks, and make recommendations to stakeholders.
• Develop, maintain, and enforce Salesforce policies, procedures, and best practices in accordance with internal standards and compliance requirements.
• Manage the development and tracking of technology-related operating and capital budgets.
• Translate business requirements into technical specifications, analyze workflow efficiencies, and oversee enhancements, bug fixes, and user documentation updates.
• Consult stakeholders to assess business system needs, define project scope and priorities, and develop technology strategies advancing PAYO’s business goals.
• Recommend and design scalable Salesforce solutions that improve processes and support future growth.
• Stay current on Salesforce platform updates, emerging trends, and best practices.
• Oversee data governance and ensure the accuracy, consistency, and security of Salesforce data.
• Manage, mentor, and motivate direct reports, including the Salesforce Developer and Salesforce Technician.

Benefits

• Competitive salary based on experience.
• Eligible for discretionary bonus.
• Medical insurance with substantial employer contributions toward premiums, depending on the selected plan.
• Eligible for a company-sponsored pension plan after 3 years of employment.
• 401(k) available for employee contribution.
• Company-paid life, LTD, and AD&D insurance.
• PTO, sick time, paid holidays, and a company-wide break from Christmas through New Year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior