Senior Salesforce Administrator

penlink•Lincoln, NE

About The Position

Penlink is seeking an experienced, hands-on Senior Salesforce Administrator to own the administration, configuration, optimization, and ongoing development of its Salesforce environment. The role builds and improves Salesforce solutions, troubleshoots complex issues, and translates business requirements into scalable, reliable functionality. It combines technical expertise and business acumen with attention to detail and independent project ownership, including configurations, automations, and processes supporting quoting, pricing, product management, and other sales operations. The administrator will manage Salesforce configuration, automation, development, CPQ, sales processes, security, support, and continuous improvement. The role independently takes Salesforce projects from requirements through implementation, testing, deployment, and validation, while collaborating with Sales, Finance, Customer Success, IT, and developers as needed. Business pricing decisions remain with stakeholders; this role owns the technical implementation of approved pricing structures and product configurations.

Requirements

Salesforce Certified Administrator certification.
4+ years of hands-on Salesforce administration experience, preferably within a complex, highly customized Salesforce environment.
Demonstrated experience designing, building, and troubleshooting advanced Salesforce Flows and automation.
Strong proficiency with custom objects, validation rules, record types, permission sets, sharing rules, and advanced Salesforce configuration.
Experience independently implementing Salesforce enhancements and managing changes through testing and production deployment.
Working knowledge of Apex and the ability to understand, investigate, and troubleshoot existing code, with developer support available for complex modifications.
Strong analytical and problem-solving skills, including the ability to diagnose issues involving multiple interconnected Salesforce processes.
Experience supporting business-critical sales processes and working directly with cross-functional stakeholders.
Exceptional attention to detail and a disciplined approach to testing, validation, and quality control.
Ability to independently manage projects, prioritize competing requests, and deliver reliable solutions with limited supervision.
Strong communication skills and the ability to translate technical concepts into practical business recommendations.

Nice To Haves

Salesforce Advanced Administrator, Platform App Builder, or other relevant Salesforce certifications.
Hands-on experience with Salesforce CPQ or comparable quoting and pricing solutions.
Experience managing complex product catalogs, price books, pricing rules, discount structures, and approval processes.
Familiarity with subscription-based business models, renewals, ARR, and related revenue operations processes.
Experience with Salesforce integrations, APIs, and third-party applications.
Experience identifying and reducing technical debt within an established Salesforce environment.
Familiarity with AI-assisted development and troubleshooting tools.
Bachelor's degree in Computer Science, Information Systems, Business, Finance, or a related field, or equivalent practical experience.

Responsibilities

Design, build, and optimize complex Salesforce Flows and advanced configurations, including custom objects, validation rules, record types, and approval processes.
Troubleshoot complex issues, including automation conflicts and Flow failures; investigate existing Apex code and collaborate with developers on larger changes.
Analyze existing automations to reduce technical debt and improve performance.
Assess downstream impacts and develop testing and deployment plans before releasing changes.
Administer Salesforce CPQ, including product catalogs, bundles, multi-currency price books, pricing rules, discounting, approvals, and quote generation.
Own the technical implementation of approved pricing structures and product configurations; business pricing decisions remain with stakeholders.
Maintain and troubleshoot the quote-to-contract lifecycle, including contracts, assets, amendments, and renewals.
Manage users, roles, profiles, permission sets, sharing rules, and access controls.
Serve as the primary contact for Salesforce support requests.
Maintain data quality and build reports and dashboards for administration and data validation.
Monitor platform health, security, and integrations with ERP, finance, tax, and other systems; evaluate release impacts; support user training and documentation.
Independently own Salesforce projects from requirements through deployment and validation.
Collaborate with Sales, Finance, Customer Success, and IT to deliver effective solutions.
Manage competing priorities, document significant changes, and communicate status and risks clearly.