Senior Salesforce Administrator

Kenect•Pleasant Grove, UT

About The Position

Kenect is seeking a Senior Salesforce Administrator to own and improve the Salesforce platform and the business applications that support the company’s teams. The role partners with Sales, Customer Experience, Customer Support, Marketing, Finance, and Operations to understand business needs, build scalable solutions, and improve workflows. It combines hands-on system administration, technical problem-solving, and cross-functional project delivery, while exploring practical applications of AI and automation to reduce manual work and improve systems.

Requirements

5+ years of hands-on Salesforce administration experience, including ownership of complex configurations, system improvements, and cross-functional projects.
Strong knowledge of Salesforce administration, automation, reporting, dashboards, integrations, and system troubleshooting.
Experience administering and supporting Salesforce CPQ.
Ability to design scalable solutions, evaluate technical tradeoffs, and deliver high-quality work at a practical pace.
Experience gathering requirements, translating business problems into technical solutions, and managing projects through implementation.
Clear communication skills with technical and non-technical stakeholders, including business leaders and end users.
Strong analytical skills, curiosity, attention to detail, and a proactive approach to problem-solving.
Comfort working independently, managing priorities, and navigating ambiguity in a fast-moving environment.
Interest in applying AI, automation, and emerging technologies to improve business productivity.

Nice To Haves

Salesforce Administrator or Advanced Administrator certification.
Experience with SaaS business applications, contact center platforms, sales enablement tools, or revenue operations systems.
Hands-on experience with Claude Code, Claude Cowork, MCP servers, AI agents, or AI-powered integrations.
Experience with Salesforce APIs, development tools, and deployment processes.

Responsibilities

Design, configure, enhance, and maintain Salesforce applications, workflows, automations, reports, dashboards, and integrations.
Administer and optimize Salesforce CPQ, troubleshoot issues, monitor system health, and perform ongoing maintenance.
Own technical projects from discovery and requirements gathering through design, testing, deployment, and post-production validation.
Partner with cross-functional teams to identify technology gaps, improve processes, and deliver productivity-enhancing solutions.
Support and integrate business applications, including contact center tools, Nooks, ZRA, Claude, and related platforms.
Investigate complex system issues, identify root causes, and implement lasting solutions.
Document technical designs, configurations, changes, and workflows.
Demonstrate new functionality, gather stakeholder feedback, conduct quality assurance testing, and refine solutions before and after launch.
Train and coach end users on business applications and help teams adopt new tools and processes.
Explore AI-powered workflows, agents, and automation opportunities, including Salesforce MCP integrations and development tools.
Prioritize competing requests, communicate progress clearly, and drive projects to completion with a focus on business impact.