Salesforce Administrator Senior

Arizona State University•Scottsdale, AZ

4d•$90,000 - $110,000•Hybrid

About The Position

ASU EdPlus is seeking a senior individual contributor for its Product and UX Technology team to support and advance a large, complex Salesforce ecosystem serving recruitment and enrollment stakeholders across the University. The role reports directly to Salesforce leadership and focuses on hands-on, execution-oriented administration and enhancement of the platform. The position’s primary responsibilities include declarative configuration, backlog and ticket execution, and day-to-day system improvement. The administrator partners with stakeholders to understand operational needs, translate business requirements into scalable Salesforce functionality, and provide informed guidance about feasibility, tradeoffs, and implementation approaches. The role also supports data quality, documentation, releases, and deployments, with occasional after-hours work as required. This is an in-person, hybrid position based at SkySong, the ASU Scottsdale Innovation Center. The employee must be able to reliably commute to Scottsdale, Arizona. Flexible work options, including alternate and hybrid schedules, are subject to approval under ASU policy. Applicants must be eligible to work in the United States; ASU EdPlus will not sponsor this position.

Requirements

Bachelor's degree and five years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training that provides comparable knowledge, skills, and abilities.
Applicant must be eligible to work in the United States; the employer will not sponsor this position.
Must be able to reliably commute to Scottsdale, Arizona.

Nice To Haves

Bachelor's degree in a related field.
Experience administering Salesforce in a production environment.
Experience supporting Salesforce Sales and Service Clouds.
Working knowledge of declarative Salesforce development, including configuration, automation, reporting, dashboards, and user management.
Experience designing and maintaining data models with attention to relationships, reporting needs, data storage, and data integrity.
Experience creating and maintaining clear, high-quality documentation.
Ability to elicit requirements, analyze business processes, and deliver effective Salesforce solutions.
Ability to manage multiple priorities in a high-demand environment while maintaining attention to detail and quality.
Strong communication skills, including explaining technical concepts to non-technical stakeholders and providing informed guidance.
Salesforce Certified Platform Administrator I certification.
Salesforce Platform Administrator II and/or Salesforce Platform App Builder certification.
Experience contributing to large-scale Salesforce initiatives or phased system expansions.
Experience performing large data migrations or updates using enterprise ETL tools.
Experience working with DevOps and CI/CD tools such as Gearset and basic knowledge of SOQL.

Responsibilities

Configure, maintain, and enhance Salesforce functionality supporting recruitment and enrollment operations.
Maintain and improve automation, data stewardship processes, and system reliability in an environment with ongoing demand and a sizable backlog.
Design and implement scalable, maintainable declarative Salesforce solutions aligned with business needs, platform best practices, and long-term sustainability.
Translate complex business requirements into practical Salesforce solutions and advise stakeholders on feasibility, tradeoffs, and approach.
Own assigned projects and enhancements from intake through delivery, coordinating with Salesforce team members and stakeholders as appropriate.
Partner with front-line recruitment teams, enrollment leadership, and data and marketing stakeholders.
Contribute to expanding recruitment use cases within the established Salesforce environment.
Support data quality efforts, including deduplication and data hygiene, and selectively use ETL tools such as Data Loader, Workbench, and DemandTools.
Maintain system and process documentation in alignment with University standards and team practices.
Participate in release activities and deployments, including occasional after-hours work as required.
Assume or coordinate other duties or projects as assigned or directed.