Senior Salesforce Administrator

G10 Inc•Delavan, WI

just now

About The Position

The Senior Salesforce Administrator owns the day-to-day administration, optimization, and continued development of G10 Fulfillment’s Salesforce environment. The role works with Merchant Care, Operations, Sales, Finance, Technology, and other business teams to convert business needs into scalable Salesforce solutions. The administrator is expected to take ownership of an active environment, understand existing automation and dependencies, identify improvements, and implement changes without disrupting business operations. The role covers Salesforce platform administration and security, Service Cloud and case management, Flow automation, business-process design, integrations and data quality, reporting and analytics, testing and releases, governance, and user training. The administrator is responsible for maintaining reliable and usable systems, improving operational workflows, reducing manual work and technical debt, and ensuring Salesforce supports business objectives. Periodic travel to G10’s Delavan, Wisconsin headquarters and warehouse locations, as well as periodic work in an active warehouse or fulfillment environment, may be required.

Requirements

At least 4 years of hands-on Salesforce administration experience in a production Salesforce environment.
Demonstrated experience independently administering or owning a Salesforce environment.
Experience configuring and supporting Salesforce Service Cloud and Case Management.
Experience supporting Salesforce integrations with external enterprise systems.
Experience gathering requirements directly from business stakeholders and translating business needs into scalable technical solutions.
Experience supporting production releases, testing, troubleshooting, and change management.
Advanced hands-on expertise building and troubleshooting Salesforce Flow.
Strong knowledge of Service Cloud and Case Management, including Cases, Email-to-Case, Entitlements, Milestones, Business Hours, queues, routing, and assignment processes.
Strong understanding of Salesforce security, permissions, record types, Lightning pages, validation rules, reports, and dashboards.
Understanding of Salesforce order of execution and ability to troubleshoot complex automation.
Working knowledge of SOQL and ability to read and understand Apex classes, triggers, and test classes.
Strong analytical, problem-solving, documentation, and communication skills.
Ability to work independently while partnering effectively with technical and nontechnical stakeholders.
Ability to prioritize competing platform needs in a fast-paced operational environment.
Ability to perform computer-based work for extended periods and sit or stand for extended periods during the workday.
Ability to communicate effectively through in-person meetings, video conferencing, phone, and electronic communication.
Ability and willingness to travel periodically to G10’s Delavan, Wisconsin headquarters and warehouse locations.
Ability to work periodically in an active warehouse or fulfillment environment for process observation, requirements gathering, testing, training, or implementation support.
Ability to comply with applicable warehouse and facility safety requirements.
Ability to occasionally lift or carry standard office equipment or materials weighing up to approximately 20 lbs.

Nice To Haves

Bachelor’s degree in Information Systems, Computer Science, Business, Operations, or a related field, or an equivalent combination of education and relevant professional experience.
Salesforce Certified Administrator certification.
Salesforce Advanced Administrator, Platform App Builder, and/or Service Cloud Consultant certifications.
Salesforce Platform Developer I certification.
Experience in logistics, 3PL, fulfillment, warehousing, supply chain, e-commerce, or another operationally complex environment.
Experience supporting WMS, ERP, NetSuite, data warehouse, or similar enterprise-system integrations.
Experience working with REST/SOAP APIs or other API-based integrations.
Experience working alongside Salesforce developers or external implementation partners.
Experience inheriting, stabilizing, or optimizing an existing Salesforce environment.
Experience identifying and reducing Salesforce technical debt.

Responsibilities

Serve as the primary day-to-day administrator and subject matter expert for G10’s Salesforce environment.
Manage users, roles, permissions, queues, sharing, record types, page layouts, Lightning Record Pages, Dynamic Forms, validation rules, and other platform configuration.
Maintain platform security, user access, data integrity, and system health; proactively identify opportunities to improve performance, usability, scalability, and adoption.
Troubleshoot platform issues, identify root causes, and document configuration, automation, dependencies, processes, and administrative procedures.
Own and improve the Service Cloud environment, including Cases, Email-to-Case, queues, assignment logic, routing, escalation processes, notifications, Entitlements, Milestones, Business Hours, and SLA tracking.
Support merchant-facing and internal operational case workflows, and design scalable routing and ownership logic based on business requirements.
Improve agent experience by making relevant information accessible and reducing unnecessary fields, clicks, and manual processes.
Design, build, maintain, and troubleshoot Record-Triggered, Screen, Scheduled, and Autolaunched Flows; review existing automation before adding processes to avoid duplication and complexity.
Troubleshoot order-of-execution, automation conflicts, recursion, timing issues, and unexpected system behavior; use a declarative-first approach and identify when Apex, integrations, or development support may be appropriate.
Review existing Apex classes, triggers, and test classes sufficiently to troubleshoot issues and work effectively with development resources.
Partner with stakeholders to discover processes, understand operational challenges, gather requirements, and translate needs into scalable Salesforce solutions.
Recommend alternatives when requested solutions would create unnecessary complexity or maintenance, and identify processes suitable for moving from email, spreadsheets, or other systems into Salesforce.
Balance immediate needs with long-term scalability and maintainability while supporting Salesforce as a central operational platform.
Support integrations with WMS, ERP, data warehouse, reporting tools, and other operational systems; work with technical resources on APIs and data movement.
Understand systems of record, field mappings, integration dependencies, and synchronization requirements; troubleshoot integration issues and help identify their source.
Support data imports, updates, cleanup, deduplication, and data-quality initiatives, and ensure Salesforce data supports downstream analytics and reporting.
Build and maintain actionable Salesforce reports and dashboards, including reporting on case volume, SLA performance, response and resolution times, ownership, workload, merchant activity, and operational requests.
Partner with business and analytics teams to maintain accurate, consistent reporting definitions and data; support Salesforce data used in Power BI or other reporting platforms.
Manage changes through development, testing, UAT, and production deployment; create and execute test plans, assess downstream impacts, monitor production changes, and troubleshoot after deployment.
Establish and maintain configuration, development, and governance standards; manage a backlog of defects, enhancements, technical debt, and platform improvements.
Identify and reduce technical debt while maintaining business continuity.
Train employees on Salesforce functionality, workflows, and best practices; create user documentation, job aids, and administrative runbooks.
Partner with business leaders to improve adoption and consistency, and explain technical Salesforce concepts clearly to nontechnical users.