Salesforce Administrator Senior

Arizona State University • Scottsdale, AZ

7d • Hybrid

About The Position

ASU EdPlus is seeking a senior Salesforce administrator for its Product and UX Technology team. The role supports and advances a large, complex Salesforce ecosystem used by recruitment and enrollment stakeholders across the University. It is a senior individual-contributor position reporting directly to Salesforce leadership, with a hands-on, execution-focused emphasis on declarative configuration, backlog and ticket execution, and day-to-day system enhancement.

The administrator partners with stakeholders to translate operational needs into scalable Salesforce functionality, provides informed advisory guidance, and independently drives assigned work forward. Responsibilities include maintaining and enhancing Salesforce functionality, delivering sustainable declarative solutions, supporting data quality and documentation, and participating in releases and deployments. The position is in person with a hybrid work arrangement at SkySong, the ASU Scottsdale Innovation Center; the employee must reliably commute to Scottsdale, Arizona. Occasional after-hours work may be required for release activities and deployments.

Requirements

• Bachelor's degree and five years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
• Experience administering Salesforce in a production environment.
• Experience supporting Salesforce Sales and Service Clouds.
• Working knowledge of declarative Salesforce development, including configuration, automation, reporting, dashboards, and user management.
• Experience designing and maintaining data models with attention to relationships, reporting needs, data storage, and data integrity.
• Experience creating and maintaining clear, high-quality documentation.
• Ability to elicit requirements, analyze business processes, and deliver effective Salesforce solutions.
• Ability to manage multiple priorities in a high-demand environment while maintaining attention to detail and quality.
• Strong communication skills, including the ability to explain technical concepts to non-technical stakeholders and provide informed guidance.
• Salesforce Certified Platform Administrator I certification.
• Ability to reliably commute to Scottsdale, Arizona, for this in-person, hybrid position.
• Must be eligible to work in the United States; ASU EdPlus will not sponsor this position.

Nice To Haves

• Bachelor's degree in a related field.
• Salesforce Platform Administrator II and/or Salesforce Platform App Builder certification.
• Experience contributing to large-scale Salesforce initiatives or phased system expansions.
• Experience performing large data migrations or updates using enterprise ETL tools.
• Experience with DevOps and CI/CD tools such as Gearset and basic knowledge of SOQL.

Responsibilities

• Configure, maintain, and enhance Salesforce functionality supporting recruitment and enrollment operations.
• Maintain and improve automation, data stewardship processes, and overall system reliability while addressing ongoing demand and a sizable backlog.
• Design and implement scalable, maintainable declarative solutions aligned with business needs, platform best practices, and long-term sustainability.
• Translate complex business requirements into practical Salesforce solutions and advise stakeholders on feasibility, tradeoffs, and approach.
• Own assigned projects and enhancements from intake through delivery, coordinating with Salesforce team members and stakeholders as appropriate.
• Partner with front-line recruitment teams, enrollment leadership, and data and marketing stakeholders.
• Contribute to expanding recruitment use cases within the established Salesforce environment.
• Support data quality efforts, including deduplication, data hygiene, and selective use of ETL tools.
• Maintain system and process documentation in accordance with University standards and team practices.
• Participate in release activities and deployments, including occasional after-hours work as required.
• Assume or coordinate other duties or projects as assigned or directed.

Benefits

• ASU employee benefits package, with options described on the ASU Benefits website.
• Healthcare.
• Financial security benefits.
• Retirement benefits.
• Family resources.
• Tuition reduction for eligible ASU employees, their dependents, and spouse.
• Discounts.
• Flexible work options, including alternate and hybrid work schedules, subject to approvals per ASU policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior