Sr. Sales Support Coordinator - Summerlin Sales Gallery

Howard Hughes • Las Vegas, NV

3d • Onsite

About The Position

The Senior Sales Support Coordinator serves as the concierge and ambassador of the Summerlin Sales Gallery, registering, greeting, welcoming, and directing guests. The role provides sales, contract, closing, marketing, and administrative support to the condominium and homesite Residential Sales teams, and maintains accurate, timely, and brand-compliant leads, data, transactions, materials, and gallery operations from initial inquiry through closing.

The position requires exceptional customer service, responsiveness, and a polished, welcoming, and professional approach with guests, buyers, and brokers. The coordinator connects Sales, Marketing, Operations, Information Technology, and external vendors to ensure customer-facing touchpoints are accurate, on-brand, and easy to navigate. The role also guides, trains, and schedules team members, supports the Principal Broker and senior sales leaders, and may travel to regional offices as needed.

Requirements

• At least three years of customer service, administrative, or related experience, including experience working with clients and consultants.
• High school diploma or equivalent.
• Exceptional verbal and written communication skills, including proofreading and editing customer-facing communications, verifying links and data, and documenting issues clearly.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities, projects, and stakeholders while maintaining accuracy, urgency, accountability, and customer care.
• Ability to coordinate all aspects of the strategic sales plan.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and Adobe Acrobat Pro.
• Working knowledge of real estate terminology and processes, email marketing, website and form testing, digital quality assurance, content and collateral workflows, project trackers, and basic campaign or engagement reporting.
• Responsiveness and ability to work independently and proactively with minimal supervision, follow detailed procedures, and find solutions independently.
• Sound judgment, discretion, and confidentiality in business matters.
• Ability to build positive working relationships with colleagues at all levels, clients, and vendors and work in a team-oriented, fast-paced environment.
• Ability to meet sales deadlines, communicate and report in a timely and appropriate manner, and manage projects and people.
• Approachable, professional appearance, manner, and demeanor; positive attitude and willingness to learn.
• Ability to stand for extended periods, walk frequently, perform repetitive motions, and operate necessary equipment with manual dexterity.
• Ability to safely lift up to 30 pounds without injury.
• Ability to work varied shifts any day of the week, including weekends, evenings, and holidays, with possible extended hours during launches and overtime as required.

Nice To Haves

• Experience in real estate, escrow, or title.
• Experience supporting sales, marketing, customer experience, project coordination, events, or operations in a high-touch, customer-facing environment.
• Experience supporting multiple teams, product types, or properties simultaneously.
• Four-year degree.
• Licensed real estate agent.
• Familiarity with Salesforce, Navan, and Coupa.
• Comfort learning CRM, email, project-management, content, registration, analytics, and other digital platforms.
• Experience with website/CMS tools, email platforms, or marketing automation.

Responsibilities

• Register, greet, welcome, and direct guests, buyers, and brokers; provide a personalized experience and connect them with the Sales team.
• Answer phones and voicemail, distribute phone leads, and test phone messages daily for active real estate channels.
• Open, close, and maintain the Summerlin Sales Gallery, models, and off-site residences according to opening procedures; follow up on repair, cleaning, and technology issues until resolved.
• Keep guest-facing information, materials, signage, and digital displays current; manage gallery equipment, supplies, and collateral.
• Coordinate special requests, events, and VIP visits with valet, cleaning, security, maintenance, and Summerlin Operations; use guest and broker feedback to recommend service improvements.
• Manage lead distribution, sales reporting, and Salesforce, CRM, and MLS data to maintain accurate and timely sales activity.
• Provide marketing administrative support, ensuring sales communications, materials, and events are accurate, current, and compliant.
• Coordinate contracts from setup through closing, maintain accurate records, and ensure legal, regulatory, and company compliance.
• Partner with internal teams and vendors to improve processes and policies; support the Principal Broker and Sales Team with licensing and professional development.
• Guide, train, and schedule team members and run the weekly team meeting.
• Act as a liaison between Residential Sales and other departments; support special projects and a unified operating model across condominium and homesite sales by sharing information, coordinating handoffs, and standardizing administrative practices.
• Support the EVP, Sales & Strategy, and the VP, Sales Operations, with special assignments and tasks.
• Protect confidential customer, transaction, pricing, lead, and company information and use discretion in internal and external communications.
• Travel to and work in regional offices as needed.
• Perform other projects and duties as assigned.

Benefits

• Competitive, market-based compensation that rewards performance and supports career growth.
• Competitive 401k plan.
• Generous PTO policy.
• Premium medical, dental, and vision coverage.
• Voluntary benefits for unexpected life events.
• Student loan assistance and stipends to assist with lifelong learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED