Senior Sales Support Analyst
About The Position
The Operations & Enablement Analyst supports pod-level execution across FIS’s Business Development Representative (BDR) organization. The role partners with BDR managers and teams to improve performance visibility, tool adoption, process consistency, and operational readiness. It conducts KPI and trend analysis, creates enablement and documentation resources, supports training on tools and processes, and helps managers identify opportunities to improve productivity, pipeline quality, and execution consistency. This position is eligible for remote work in the United States. Periodic travel is required to support collaboration, enablement, and operational alignment. The successful candidate is expected to travel at least quarterly to BDR Centers of Excellence in Jacksonville, Florida, and London, United Kingdom. Additional domestic and international travel may be required based on business needs.
Requirements
- Bachelor’s degree in business, Finance, Analytics, Marketing, Operations, or a related field, or equivalent work experience.
- At least 2 years of experience in business operations, sales operations, revenue operations, enablement, business analytics, or a similar function.
- Experience supporting sales, business development, customer-facing, or revenue-generating teams.
- Strong analytical skills and experience reviewing performance metrics, identifying trends, and summarizing insights.
- Experience creating reports, scorecards, presentations, documentation, or training materials.
- Ability to translate data and process information into clear recommendations and practical guidance.
- Proficiency with Microsoft Excel and PowerPoint.
Nice To Haves
- Experience supporting BDR, SDR, inside sales, sales enablement, sales operations, or revenue operations teams.
- Experience using CRM, prospecting, sequencing, reporting, or sales productivity tools such as Salesforce, Dynamics, Apollo, Outreach, Power BI, or similar platforms.
- Experience developing SOPs, playbooks, job aids, onboarding materials, or training resources.
- Experience conducting KPI analysis, trend analysis, root cause analysis, or performance reporting.
- Experience supporting technology adoption, change management, or process improvement initiatives.
- Experience partnering directly with frontline sales or business development managers.
- Familiarity with AI-enabled productivity tools, sales workflow automation, or data visualization platforms.
Responsibilities
- Analyze pod-level performance across pipeline, activity, conversion, attainment, productivity, and quality metrics.
- Conduct recurring KPI and trend analysis to identify performance gaps, risks, opportunities, and coaching priorities.
- Prepare scorecards, insights, and summaries for manager reviews, pod-level business discussions, and leadership updates.
- Partner with BDR managers on pod-level operating rhythms, performance reviews, and execution planning.
- Help managers interpret performance trends and identify potential root causes behind gaps.
- Support follow-up actions related to performance improvement, process adherence, tool adoption, and operational priorities.
- Support training and adoption for BDR tools, systems, and workflows, including CRM, prospecting, sequencing, reporting, and productivity tools.
- Create and deliver tool training materials for new hires, existing BDRs, and managers.
- Develop user guides, job aids, quick reference materials, and process documentation for consistent tool usage.
- Create, maintain, and organize SOPs, playbooks, training guides, onboarding materials, process maps, and manager resources.
- Translate business priorities and process changes into clear, practical documentation for BDRs and managers.
- Support onboarding and readiness activities by keeping materials current, easy to follow, and aligned with expected ways of working.
- Support process adherence, data quality reviews, CRM hygiene efforts, and operational audit activities.
- Track recurring operational issues, documentation gaps, adoption challenges, and process improvement opportunities.
- Help maintain operating standards, ways of working, and supporting materials for pod-level execution.
Benefits
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Internal career growth opportunities
- Inclusive and diverse work environment
- Resources to invest in your community
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What This Job Offers
Job Type
Full-time
Career Level
Senior
