Senior Support Analyst

Nomura Holdings, inc. • New York, NY

2d • $750 - $850

About The Position

Nomura is seeking a Senior Support Analyst in its Technology department to provide procedural and technical production support for global and regional post-execution applications used by global users. The role reports to the Americas lead for Post Execution Services Technology support and operates in a critical, pressurized environment requiring technical acumen and the ability to quickly assimilate information. The Post Execution Technology Production Services team is based in Mumbai, London, and New York, and follows standardized practices and tools to support users consistently around the globe.

The analyst supports incident and problem management, monitors service availability, performance, and stability, and works with regional and global colleagues, users, application development, infrastructure, and business teams to resolve issues and maintain service levels. The position includes support activities on a rotating weekend and holiday basis.

Requirements

• Proficiency in Unix/Linux, including the ability to understand and write shell, Perl, or Python scripts.
• Hands-on technical support experience with databases such as Sybase, SQL Server, or Oracle.
• Strong knowledge of Autosys job scheduling setup and configuration.
• Experience with IT Incident, Problem, and Change Management processes.
• Excellent communication, listening, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Experience executing change deployments and supporting disaster recovery tests.
• Ability to present technical information clearly and concisely to users and stakeholders.

Nice To Haves

• Knowledge of the FIX protocol.

Responsibilities

• Serve as the first point of contact for support queries and application incidents, taking ownership through resolution.
• Apply basic functional knowledge of trade processing, settlements, and middle-office operations in investment banking.
• Review service availability, performance, and stability; identify service trends proactively and take appropriate action to resolve service-related issues.
• Collaborate with regional and global team members and users to address and resolve reported queries and issues.
• Build collaborative relationships among Production Services, application development teams, the business, Infrastructure, and other functional groups.
• Ensure software or hardware changes do not adversely affect application service levels.
• Demonstrate teamwork, flexibility, and adaptability.
• Perform support activities on weekends and holidays on a rotation basis.

Benefits

• The compensation package may include a sign-on bonus, restricted stock units, and discretionary awards.
• Medical, financial, and other benefits may be available depending on the position offered.
• 401(k) eligibility.
• Paid time off benefits, including vacation and sick time.
• Parental leave.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed